What you'll do:
- Leads the problem solving process and cooperate with the relevant team to discuss and resolve product quality issues raised by customers.
- Proactively update customers in a timely manner regarding the status of quality issues to fulfill customer satisfaction.
- Analyze failure issues raised by customers by using methodologies including 8D, A3, Failure Modes and Effects Analysis (FMEA), Cause and Effect (C&E)...etc.
- Strong engineering capability related to electronic power products especially for UPS products to analyze and solve product quality issues.
Qualifications:
- Bachelor's degree in Engineering.
- 1 to 2 years of related experience, previous UPS Experience is preferred.
- Working knowledge of drawings and specifications interpretation.
- Working knowledge in functional measuring equipment usage.
- Familiar with problem solving methods (Six Sigma, 8D, root cause analysis).
- Knowledge of industry and customer specific quality registration schemes and certification processes (ISO 9001).
- Knowledge of process auditing techniques to ensure compliance to defined quality requirements.
- Six Sigma Green belt certified is a plus.
- Good Computer skills.
- Good communication skills.
- Good English skill.
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