Customer Quality Engineer

What you'll do:

Job Summary

"The primary function for this role is to provide support and leadership on Quality, Product Integrity and Continuous
Improvement processes and systems aimed to achieve high customer satisfaction."

Job Responsibilities

• Responsible for quality control, quality assurance, and supplier quality for the fabrication Value Stream.
• Lead systematic root-cause analysis of customer complaints with Value Stream team, as well as corrective action implementation within 60 days.
• Facilitate the return of defective products for analysis and work with the production team to implement corrective actions.
• Lead Value Stream towards the preparation of customer audits, as well as collecting all information that is required as evidence of customer requirements' compliance.
• Responsible for Control of Non-Conforming Policy execution, for raw material, WIP, and finished goods.
• Request corrective action to suppliers for defective raw material. Work with suppliers for rejected material disposition.
• Follow-up on steel rejected material from assembly lines.
• Responsible for driving continuous improvement of internal quality metrics such as PPMs, scrap, and rework.
• Leads Basic Problem Solving at tier 1 level, providing coaching and guidance to Production Leaders for Basic Problem Solving. Establishes control methods, measures line capability, and performs Gage R&R for measuring methods.
• Owns the Quality Control Plan and Special Characteristics Control Plan, ensuring it is maintained updated with the appropriate controls to mitigate/prevent failure modes from PFMEA tool.
• Responsible for updating control plan and manufacturing documentation as part of the systemic corrective action for quality issues.
• Responsible for leading Gemba walks in the production floor and ensuring coherence between Control Plan and all manufacturing documentation, such as work instructions, visual aids, and record keeping documents.
• Ensures policies are correctly deployed within the Value Stream of the Eaton Quality Management System.
• Supports and proposes cost out initiatives impacting the overall business."

Qualifications:

• Engineering degree.

• 2 years of experience as a Customer Quality Engineer
• 80% of English (spoken and written).
• Experience as internal auditor.

• Lean Manufacturing

• VISA

#LI-MV1

Skills:

"• Knowledge in the interpretation of ISO 9000:2015,
• Strong skills for solving problems (8D, Pareto, 5 Why's, etc.)
• Knowledge and experience with manufacturing processes desired (SMT, soldering, molding, stamping, assembly, etc.).