Customer Interface Manager

What you'll do:

Acting as Bussmann Asia(excl. India) customer interface manager to lead and drive development and implementation of strategic plans; lead and drive after sales service, customer audit, quality/delivery issues fast response

" • Responsible for all levels of customer interface support, fast response to customers voices.
• Lead proactive customer service roadmap. implement the customer audit activities and strong drive the audit actions.
• Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team to improve customer satisfaction;
• Continually elevate service standards to deliver best-in-class service; identify and implement strategies to improve the quality of service, productivity and sales.
• Develop service policies and procedures to support new business initiatives.
• Manage customer quality requirements and transfer them to the relevant departments at the company, to drive and ensure customer satisfaction
• Perform first verification of failure and plan the Failure Analysis with the relevant department
• Create reports and dashboards to enable data analysis and improvement of product quality.
• Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter term quality/delivery improvement initiatives.
• Soft management skills to be able to continues to improve customer satisfaction"

Qualifications:

Bachelor degree or above
Minimum 10 years' experience in an automative or electric organization

Skills:

Proven customer interface experience management

"• Leadership, management and communication skills.
• Sound knowledge and hands-on experience in customer interface management.
• Analytical and presentation skills.
• Financial knowledge for non-financial.
• Proficiency in English both verbal and written.
• Direct product after sales service management work experience is a plus.Technical working experience on customer service and problem solving in the industrialfield; experiences with customer relationship management."
• Excellent communication and presentation skills - both verbal and written with ability to make necessary status reports and technical presentations to Eaton management and customer