Would you like to make a difference to the environment?
Do you want to work for a global and ethical company?
Join us and help us provide energy-efficient solutions that make a real impact.
We make what matters work.
To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
In order to make what matters work we are hiring a
CI and OPEX Lead for our Site IT Support EMEA
based in our office in Warsaw, Poland
(hybrid work)
The primary function of this role is to Drive Operational Excellence & Continuous Improvement within the Site IT Support EMEA. The role will be responsible to drive process harmonization, establish new and maintain existing performance metrics, set objectives, and develop and contribute to CI initiatives.
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What you'll do:
- Improve engagement and services to our customers through CI initiatives
- Drive CI initiatives for Site IT Support EMEA to establish a culture/mindset of CI
- Drive the adoption of standardized processes across the organisation
- Ensure the customer experience is enhanced through the application of Lean Daily Management/CI initiatives
- Develop BI reporting aligned to CI & process improvement programs to monitor and measure efficiency and productivity
- Coordinate the creation of procedures and working instructions, support training and knowledge management as well as identify knowledge and competency gaps
- Manage regional processes which include Virtual support model, Daily metrics, Daily operating cadence etc.
Your qualifications:
- Bachelor's Diploma or similar education in IT, Economics, BA or another related field
- Advanced English skills
- Very good working knowledge of MS Office, esp. Excel; Power BI, or expertise in similar tools would be an advantage
- Knowledge and experience with Process Improvements approaches and CI tools like Value Stream Mapping (VSM), Lean Six Sigma, Standardized Work, 5S, Kanban and Agile
- Substantial (5+ years') experience in IT / CI / Business Analytics
- ITIL foundations certification would be an advantage
- Excellent customer service and communication skills
- Ability to relate well to people at all levels of the organization.
- Demonstrate accountability, passion, and a willingness/desire to learn
- Good stakeholder management and strong collaboration skills
- Experience in process development
- Previous experience in coaching, training, mentoring would be an advantage
What we offer:
- Competitive compensation and benefits package
- Flexible working solutions
- Excellent working environment - safety and ethic are important for us
- Culture & Values - we are more than the products we invent and produce - the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day
- Learning & Development - we invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University
At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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