Call Center Agent Residential

Eaton's Corporate Sector division is currently seeking a Call Center Agent Residential.

What you'll do:

Job Summary

Eaton, a leader in intelligent power management, is dedicated to improving life quality and protecting the environment worldwide. We are looking for an Call Center Agent that will provide single point of contact for commercial support to our distributors and sales engineers for the residential power distribution products. Candidate should demonstrate the ability to manage multiple tasks.

Job Responsibilities
A. Fulfill order management related activities for distributors
B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests

#LI-KL1

Qualifications:

Education level required
• Bachelor degree from an accredited institution, Engineering preferred (Industrial, metal mechanic, electric, etc)

Years and area of experience required
• Minimum customer interaction experience (3 years)

Technical knowledge

• High Ability to speak, write, and read English - Fully bilingual required
• Knowledge of CRM software and SAP
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong listen, written and verbal communication skills
• Desirable previous experience on call center activities.
• Knowledge of Vista, VOTW and Mentor software

Skills:

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Client-provided location(s): Santiago de Querétaro, Mexico

Job ID: Eaton-49532Queretaro

Employment Type: OTHER

Posted: 2025-08-21T18:37:20