Call Center Agent

Eaton's Corporate Sector division is currently seeking a Call Center Agent.

What you'll do:

Job Summary
Provide a short overview of the role. What is the primary function of this role?
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton's manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks.

Job Responsibilities
List the main functions of the role, being clear and concise (avoid using abbreviations, use short sentences, stress what is unique, emphasize what makes your job and organization special). If this is a re-evaluation of an existing role, highlight the job responsibilities that are new to the role.
A. Fulfill order management related activities for distributors
B. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)

C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests

#LI-KL1

Qualifications:

Required:

• Bachelor degree in international business, administration or related.
• Minimum customer interaction experience (3 years)
• High Ability to speak, write, and read English - Fully bilingual
• Strong knowledge of Microsoft Office (word, excel, email, internet

Desirable:

• Knowledge of CRM software and SAP
• Knowledge of Vista, VOTW and Mentor software

Skills:

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Client-provided location(s): Santiago de Querétaro, Mexico

Job ID: Eaton-52949Queretaro

Employment Type: OTHER

Posted: 2025-10-23T18:37:42