Associate Representative Customer Service

At Eaton we are continuously striving to make our world safer, sustainable and efficient in power management. We believe in our employees and we can achieve our goals together. We make what matters work! Join us and help us provide energy-efficient solutions that make a real impact. Find out more about Eaton!

What you'll do:

As Associate Representative in Customer Service you will play an important role in Eaton's service management activities based in our Tallin office. This will be a 12 months fix term contract.

Key Accountabilities:

• Provides proactive customer service and commercial support to internal and external customers: sales or purchase order management, sales or purchase order entry, price checking, order clearing, compliance, complaint handling & coordination of delivery and billing.
• Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics.
• Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements.
• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Pursues problem solving with help from peers and Team Leader.
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Required qualifications:

• Business qualification - Degree or equivalent.
• Professional communication skills in English.
• IT literate with good working knowledge of Microsoft office.
• You love to provide high end customer service.
• You are persistant until the issue is solved.
• You promote a true team player spirit.
• You take full responsibility for your own tasks and support your colleagues where needed.
• Thorough understanding of customer behaviours.
• You feel comfortable in a changeable environment, are a quick learner and stay focused on the final target.
• You are willing to contribute positively on our journey to make the new ESC team a well-functioning team.

Desirable qualifications:

• Experience with SAP and C360
• Experience within the Electrical Sector

What we offer you:

• Permanent contract in a fast-growing global company.
• Competitive salary with annual bonus.
• Hybrid and flexible working.
• Challenging projects in dynamic, international and collaborative team.
• We make ethics and culture matter - You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA.
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There's room here for everyone because we believe that every person matter.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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Client-provided location(s): Tallinn, Estonia

Job ID: Eaton-49324Tallinn

Employment Type: OTHER

Posted: 2025-08-15T18:39:39