What you'll do:
The primary function of the incumbent is to provide technical support for Electronics Products, including Magnetics products (Inductors, Transformers), Supercapacitors (Coin cells, Cylindrical Cells, Modules), Circuit Protection (Cartridge, THT &SMD Fuses, Fuse Holders, PTC Fuses, ESD Suppressors) & Terminal Blocks (Single row/ Barrier Strip, Euro mag) and select alternative energy-related products. The position would include assisting customers with product selection, troubleshooting, and application assistance received via email.
- Responsible for answering customer emails within TAT.
- Responsible for Handling Cross-reference requests from customers.
- Develop competitor cross references for Eaton New Product Releases.
- Provide Pre-sale support like product selection, product configuration, and budgetary quotes.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Maintain and expand the product knowledge base available to all internal and external teams.
- Use Enterprise-wide tools, SharePoint, Share drive, etc. to address customer concerns.
- Maintain high level of customer satisfaction by his own work by keeping NPS/CES up to the mark.
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Qualifications:
- Graduate in Engineering (Electrical/ Electronics/ Electronics & Telecommunication).
- Minimum 1-3 years of experience in Electronics Industry
Skills:
- Good understanding of technical aspects of Electronics Components, Assemblies, and their related applications
- Problem solving, and product troubleshooting skills
- Ability to understand and resolve Tier-1 customer issues independently
- Should be able to interpret customer specifications, drawings, and schematics
- Excel spreadsheet knowledge would be added advantage
- Basic understanding of ERP, PLM, CRM, and other enterprise-wide tools would be added advantage"
- Strong customer focus and interpersonal skills.
- Self-Motivated to identify and prioritize assigned work
- Strong technical and analytical skills.
- Abilities within Adobe and Microsoft Outlook.
- Good written communication and verbal communication"