What you'll do:
The primary function of this position is to provide IT support to end users and support device lifecycle management and ensure compliance with all of Eaton's policies and procedures with supervision. Our customers include all of Eaton's users (local and remote).
Function of the role
• Working on tickets and meeting defined service level agreements for the resolution of incidents, requests as well as tasks assigned as part of one of those ticket types.
• PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal.
• Ensure compliance with defined policies and procedures around end user client security and infrastructure.
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• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
• Follow IT Service Management (ITSM) processes: asset management, incident management, request management to serve end users and maintain high levels of performance in achieving service level agreements.
• New hire asset readiness - Ensuring assets are prepared and allocated to new hires, supporting onboarding process and handling new hire IT queries.
• Assist with support of site-based IT systems.
• Under supervision, participate in troubleshooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed.
• Identify opportunities for improvement.
• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
Qualifications:
Bachelor's Degree
0 to 2 years IT experience
Skills:
ITIL foundations certification (Preferred)
MS Windows operating Systems
Microsoft 365 applications such as Outlook, Excel, PowerPoint, One Drive etc.
Hardware - PC's, laptops, mobile devices, PC peripherals
Basic Knowledge of network, wireless network, servers, storage, Video conferencing solutions.
Ability to adapt and learn; to support IT environments that may contain various technology.