What you'll do:
Primary Function:
Provide IT account administration support for Eaton and non-Eaton personnel, ensuring compliance with Eaton Corporation IT Security and various policies.
Function of the Role:
• Analyze, diagnose, and repair account administration issues.
• Work on tickets and meet service level agreements for resolving incidents, requests, and tasks assigned as part of ticket types.
• Perform identity lifecycle management within established processes to handle account administrative functions and set up appropriate security access, consulting with leadership for exceptions.
• Ensure adherence to defined policies and procedures related to end-user client security and infrastructure.
Job Responsibilities:
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• IAM System Support: Assist in supporting and maintaining site-based IAM systems, including user authentication, authorization, and identity lifecycle management.
• Provide user support and guidance on IAM-related queries, maintaining customer service and security awareness standards.
• ITSM Process Adherence: Follow IT Service Management practices such as incident, request, and asset management to maintain service quality and meet SLA targets.
• Support the onboarding of applications into IAM systems, including Entra ID for SSO/MFA and Saviynt for governance workflows.
• Participate in incident and request fulfillment processes, ensuring SLA compliance and timely resolution of IAM tickets.
• Document IAM processes, access request workflows, and exception handling procedures for internal knowledge sharing.
Qualifications:
• Bachelor's Degree
• 0 to 2 years IT experience
Skills:
• Basic understanding of Microsoft 365, Azure, and Active Directory.
• Familiarity with authentication protocols like SSO and MFA.
• Strong problem-solving and communication skills.
• Willingness to learn and adapt in a dynamic environment
• ITIL foundations certification (Preferred)