Customer Service

Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!



Job Responsibilities:
1.负责商户平台信息的查询、变更,能够及时发现客户问题并给到正确和满意的回复;
2.受理及主动电话客户,对机具维护问题和及时进行收集和回馈;
3.与客户建立良好的联系,熟悉及挖掘客户需求,并对客户进行系统的应用培训;
4.具备处理问题、安排进展、跟进进程、沟通及疑难问题服务的意识跟能力,最大限度的提高客户满意度。遇到不能解决的问题按流程提交相关人员或主管处理,并跟踪进展直至解决;
5.不断学习、提高自身各项业务和技能;
6.完成领导交办的其他任务。

Job Requirements:
1.大专及以上学历,两年以上工作经验,有电话销售经验或电话客服者优先考虑;
2.具备良好的人际沟通能力, 思路清晰,口齿清晰、开朗自信,富有亲和力
3.诚实敬业,有责任感,良好的客户服务意识
4.能够熟练使用常用办公软件(Word, Excel)
5.英语水平需要有良好的读写能力

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.


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