Title - ServiceNow Discovery Administrator
Are you ready to explore a world of possibilities?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
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The impact you will have in this role:
The ServiceNow Discovery Administrator delivers day-to-day Discovery services to the organization and takes general direction from the ServiceNow Engineering Leadership team to deliver work products that support DTCC' ServiceNow vision and roadmap.
Your Primary Responsibilities:
- Collaborate with clients and collaborators to understand their discovery requirements and translate them into ServiceNow configurations.
- Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
- Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
- Monitor the discovery processes to identify and rectify any performance or data quality issues.
- Provide guidance and training to users on discovery best practices.
- Stay updated with the latest ServiceNow features and enhancements related to discovery; recommending and implementing improvements to optimize the process.
- Resolving and troubleshooting discovery errors related to permissions and access.
- Create/ Monitor Discovery schedules for optimal performance and run-time.
- Assuring completion of scheduled discovery jobs.
- Reviewing the environment for changes and new requirements that may drive changes to the Discovery solution.
- Working to fulfill Service Management tickets as assigned.
- Engaging with strategic projects to determine impact on discovery and ensure discovery can deliver the required functionality within project timeframes.
- Identifying service improvement opportunities.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Talents Needed for Success:
- Bachelor's degree or minimum of 6 years of related experience
- Proven experience as a ServiceNow Discovery Administrator
- Strong knowledge of discovery methodologies, protocols, and best practices.
- Familiarity with data modeling, network management and database management concepts.
- Active ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist or Certified Application Developer
- Experience with ITOM, SCCM, AWS/Cloud, Mainframe and other related tools and technologies.
- Experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
- Familiarity in JavaScript, Angular, and web technologies
- Understanding of CSDM framework
Nice to have skills:
- Accountability: Pays close attention to detail and accurately reports status of risk items.
- Communications: Communicates with transparency to all levels of personnel
- Self-Starter: Works independently with minimal direction
- Fast Learner: Learns quickly in a fast-paced environment.
- Works well as part of team. Self-motivated, tenacious learner
- Curious and agile mindset
- Strong communicator who is a self-starter and highly motivated individual
- Able to support multiple projects and deadlines in a fast-paced work environment.
- Able to provide adequate mentorship & governance to project teams during component integration.
- Excellent interpersonal, communication and leadership skills.
Who We Are:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.