Product Management Senior Associate (Product Insights & Modernization)

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

• Support compilation of General Manager and Asset Services Product Management Leadership Team
• Weekly snapshot consolidation
• Support Asset Services Strategy planning, compiling of materials, metrics and business cases
• Support Asset Services business recaps including revenue reporting, billing, and annual accomplishments that are shared with the General Manager and Executive Committee
• Support ad hoc projects that are prioritized by Asset Services (i.e. support activities include research, data gathering, analysis, and consistency of messaging)
• Support planning for key Clearing & Securities Services business meetings including action tracking to bring commitments to closure
• Annual business planning, volume, revenue forecasts and pricing reviews
• Track and manage Corporate Actions revenue and expenses
• Manage the agent billing for all Asset Services Research & Exception Processing Fees
• Contribute to customer facing and internal project-specific communications (Important Notices, FAQs, press releases, newsletter articles, fact sheets)
• Update and maintain all customer facing web content for Asset Services
• Conduct analysis of the customer satisfaction survey to measure, monitor and report on customer satisfaction
• Align risk and control processes into day to day responsibilities to monitor and mitigate risk; escalate appropriately

• Minimum 6 years of related experience
• Bachelor's degree (preferred) or equivalent experience

• Self-starter who can work autonomously, while also being an energetic, efficient, and resourceful team player
• Present information clearly in writing and orally in larger group settings
• Convince others on key topics by presenting persuasive arguments and alternative approaches
• Inspire teams to constructively challenge established views