Lead IT Governance and Process Improvement Specialist

Are you ready to explore a world of possibilities?

Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

Why you'll love this job:

As a Lead IT Governance & Process Improvement Specialist, you will support the management and execution of IT Governance Metrics that provide quantitative view into the IT estate. In this capacity, you will work with IT and Business teams to develop the dashboards and reports for senior personas including IT Executive Management, Executive Committee, and the Board. You will collaborate with collaborators from across the Enterprise to mature and evolve the IT Governance Metrics to ensure continued relevance. As Product Manager, you will develop and drive the strategic roadmaps for the IT Governance Metrics, SDP dashboards and other high visibility and priority programs such as IT Key Person Risk which focuses on the identification, mitigation and reporting of key person risk across technology and processes. You will have the unique opportunity to build relationships and collaborate with collaborators across all organizational levels and support solutions that will have an impact company wide.
Your Primary Responsibilities:

• Develop and manage the overall IT Governance Metrics which provide quantitative insights into the IT estate.
• Demonstrate problem solving, analytical and collaboration skills to design and develop metrics, dashboards and reports that meet the needs and expectations of various personas including the IT Executive Team, the Executive Committee, and the Board of Directors.
• Be accountable for completion of assigned work with little day-to-day management and oversight.
• Apply advanced understanding of functional area or product focus with significant knowledge regarding broader firm offerings / competitive market.
• Leverage basic knowledge of market trends to influence decisions impacting team or functional area.
• Demonstrate strong written communication skills and a keen attention to detail, ensuring the highest quality products are delivered to our customers.
• As Product Manager, ability to think both strategically and tactically.
• Ability to act as the bridge between our customers (SDP team, IT Executives, others) and development staff, ensuring customer requirements are satisfactorily met and delivered.
• Collaborate with collaborators at all organizational levels including officers.
• Organize personal and team workload to meet objectives.
• Work from a team backlog using JIRA.
• Multi-task by supporting various efforts at one time.
• Identify and manage process improvements across various key organizational processes such as the SDP.
• Facilitate meetings, follow up on action items and drive consensus.
• Coach and mentor junior team members on processes and projects.

NOTE: The Primary Responsibilities of this role are not limited to the details above.
Talents Needed For Success:

• Minimum of 6 years of related experience
• Bachelor's degree preferred

Additional Qualifications:

• Relevant experience in business analysis, program management, quantitative management, reporting or other relevant experience.
• Strong analytical skills.
• Strong written and oral communication skills and collaboration skills.
• Working knowledge and understanding of project management and agile practices
• Experience with JIRA, PowerBI, and Microsoft Office.
• Takes direction and feedback well and is a quick learner, self-starter, inquisitive, and reliable team member.
• Approachable and client focused.
• Solid ability to multi-task and time management skills.

Who We Are:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.