Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
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Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of the Information Technology team the Executive Director of Digital Workplace Services will lead the strategic direction, innovation, and operational perfection of DTCC's internal IT support and end-user technology experience. This role oversees the internal IT Help Desk, endpoint management (virtual and physical), and Unified Communications, including Zoom, Microsoft 365, and conference room technologies. The ideal candidate will be a visionary leader with a strong operational mindset, capable of driving digital transformation while maintaining financial discipline.
Your Primary Responsibilities:
- Lead and evolve the Digital Workplace Services strategy to enhance employee productivity and satisfaction.
- Oversee the internal IT Help Desk, ensuring high-quality, responsive support services.
- Lead the lifecycle of all user endpoints, including desktops, laptops, mobile devices, and virtual desktop infrastructure (VDI).
- Advise the Unified Communications team, ensuring seamless operation and innovation across Zoom, Microsoft 365, and all conferencing technologies.
- Maintain a responsible financial profile, aligning budgets with industry benchmarks and driving cost-effective solutions.
- Champion innovation by identifying and implementing new technologies and practices that improve the digital workplace experience.
- Foster a culture of user-centric design by actively listening to employee feedback and incorporating it into service improvements.
- Develop and implement strategies to socialize and promote IT services and tools across the organization.
- Collaborate with multi-functional teams to ensure alignment with broader IT and business goals.
- Proven experience leading large-scale IT support operations and endpoint environments.
- Strong knowledge of Unified Communications platforms, particularly Zoom and Microsoft 365.
- Demonstrated ability to lead budgets and drive financial efficiency.
- Track record of innovation and continuous improvement in IT service delivery.
- Excellent communication and partner engagement skills.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Leadership Expectations
Visionary leaders are Change Drivers advancing the organization's strategy by being Future Focused and Compelling Communicators.
Leaders build capability in themselves by being Committed to Personal Excellence and are Talent Developers for others by providing growth opportunities, feedback and coaching.
Our leaders are Inclusive Leaders who are Relationship Minded, embracing individual differences, inspiring others to thrive, and building networks for effective collaboration.
Leaders at DTCC are Results-Oriented, delivering timely, high quality, client-focused results, while mitigating risk. They are Business Savvy and understand DTCCs position in the global marketplace, recognizing the emerging industry trends that can impact DTCC business strategies.
Qualifications:
- Minimum of 15 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Experience in financial services or similarly regulated industries.
- Familiarity with ITIL or other service management frameworks.
- Passion for enhancing employee experience through technology.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.