Team Lead, Customer Support, In-Store
Today• Philadelphia, PA
About the Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we're here to ensure they succeed.
Shifts: Full-Time
About the Role
The Team Lead, Customer Support leads our North America-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You're excited about this opportunity because you will...
- Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues.
- Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment.
- Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed.
- Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training.
- Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience.
We're excited about you because...
- You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus
- You know how to inspire, coach, and develop a high-performing remote team
- You care deeply about delivering an outstanding customer experience every time
- You're a clear and confident communicator, both in writing and in person
- You're a strong problem solver who can handle complex and escalated issues with ease
- You're comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards
About DoorDash
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At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Client-provided location(s): Philadelphia, PA
Job ID: DoorDash-7246467
Employment Type: FULL_TIME
Posted: 2025-09-18T19:11:38
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- Short-Term Disability
- HSA
- Fitness Subsidies
- Life Insurance
- Long-Term Disability
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Snacks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Unlimited Paid Time Off
Financial and Retirement
- 401(K)
- Company Equity
- 401(K) With Company Matching
- Performance Bonus
Professional Development
- Mentor Program
- Promote From Within
- Lunch and Learns
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Founder led
- Asian founded/led