Senior Product Designer, Merchant Order Experience

About the Team

At DoorDash, our goal is to help shape the future of our local economies by helping restaurants and local businesses succeed. We believe the best customer experience is synonymous to the success of our business, and that design plays an important role in this success by providing important thought partnership in cross-functional product development.

You will sit on the Merchant Experience team within the wider Merchant Design organization at DoorDash. The Merchant Design team focuses on creating customer-centric experiences that help local businesses operate their business better than ever on DoorDash and beyond. We aim to be the essential partner for every merchant, from helping them increase their sales and customer base to providing new solutions that help extend their business beyond their four walls.

The Merchant Experience team’s vision is to create transformative experiences that empower all Merchants to be successful on DoorDash - from streamlined operations to tailored and insightful business management tools.

About the Role

As a Senior Product Designer Merchant Order Experience, you’ll work with product managers, engineers, and other XFN partners to define the optimal Merchant experience for Live Order Management, from when a Merchant receives an order in their store to when that order is fulfilled.

You’ll solve challenging design problems that sit at the intersection of the physical and digital worlds, redefining how DoorDash Merchants manage orders and solve complex order problems while in the context of a busy restaurant environment. When you’re not going deep on interaction design, and solving the most pressing problems Merchants face when it comes to live order management, you’ll define the long-term strategy and vision for order management to make every Merchants’ in store operations seamless and magical. Every day, you will work with a diverse team of product managers, developers, researchers, content strategists and more, to define and build an outstanding and differentiated Merchant Order Experience.

You will report into the Design Manager for Merchant Experience. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

You’re excited about this opportunity because you will…

• Own the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions


• Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs


• Deliver and refine clear storytelling around product needs and opportunities


• Create, collaborate, and iterate on flows, prototypes, and high-fidelity visuals


• Design and ship high-quality product improvements


• Contribute to evolving our nascent order management design system

We’re excited about you because…

• You are a senior-level IC with 5+ years of work experience


• You love solving the most challenging interaction design problems, and can distill simplicity from complexity


• You enjoy ambiguous problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)


• You are passionate about leading product strategy and vision for new product areas 


• You skillfully balance strategy, research, interaction design, and visual design to achieve simple, elegant solutions


• You value high quality well crafted visual design, and care about the details

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.