About the Team
Today, DoorDash empowers over 500,000 local businesses ("merchants") by connecting them to customers. On the Merchant Team, we're building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth.
About the Role
The Merchant Team is looking for a strategic, results-driven operator to lead our Merchant Strategy & Planning function. In this role you will lead planning for the Merchant Team, building our long-term vision, near-term operating plan, metrics, and key investment allocations. You will align key stakeholders across Product, Engineering, Analytics, Sales, and Marketing to this plan, and oversee ongoing reviews of our quarterly goals. You will also lead the evaluation and execution of key strategic opportunities that cut across the organization. This role reports to the Head of Merchant Strategy & Operations.
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You're Excited About this Opportunity because you will...
- Strategize - By leading the development and communication of DoorDash's Merchant Strategy; defining strategic and operational objectives
- Influence - Collaborate with senior leaders across Strategy, Product, Engineering, Sales, and Marketing, to align key priorities, objectives, and resourcing needs
- Operational Excellence - Drive team accountability and execution through planning cadences, business reviews, and oversight of Merchant acquisition, experience, and growth investments
- Build - Shape the future of the Merchant Experience by leading strategic initiatives that are particularly high priority or cross-cutting
We're Excited About you because you have...
- 8+ years of experience in consulting, strategy, chief of staff, business operations, or product operations; high-growth startup experience is advantageous
- Bachelors Degree or higher
- Proven success leading complex, cross-functional initiatives, and delivering results on time
- A structured, process-driven mindset with a passion for turning ambiguity into action and building scalable systems for strategy execution
- Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives-written, verbal, and visual
- Strong business acumen-assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
- You have exceptional analytical experience (Excel/Google Sheets/SQL), and are proficient at (and a fast learner of) a variety of other tech platforms
We expect this position to be filled by 9/24/25.
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$170,000-$250,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.