Senior Associate, New Verticals - Merchant Strategy & Operations

About the Role

As we build New Verticals Merchant Services, we're looking to hire a Senior Associate to be the second hire on this initiative. You will shape the strategy and execution of a suite of software products, inclusive of go-to-market strategy, pricing and packaging, and own success metrics like Merchant NPS, growth, and retention. You will also flex operational strengths by project managing hands-on pilots to help our partners grow. You'll partner closely with a stellar cross-functional team of engineers, product managers, designers, and business development leans to new products, define new revenue streams, and unlock growth. You will report into a Senior Manager and we operate in a hybrid model.

You're excited about this opportunity because you will...

• Operate. Own and optimize performance metrics related to Merchant success on DoorDash.
• Analyze. Use SQL and Excel to uncover insights on consumer and Merchant behavior, pricing and logistics dynamics, and product performance.
• Experiment. Launch "zero to one" pilots that test new product ideas, and scale what works.
• Build. Help craft the long-term strategy for how DoorDash becomes the best place for Merchants to grow their entire business
• Collaborate. Work closely with the CPG team, platform affordability team, marketing, finance, merchant teams, product, and other partners to bring new ideas to life.

We're excited about you because...

• You have 2-4+ years of experience in growth, strategy, revenue management, consulting, or a related analytical role.
• You're an owner. You take accountability for results and continuously raise the bar on your work.
• You're entrepreneurial. You thrive in zero-to-one environments and are eager to test, build, and scale.
• You're analytical. You're comfortable navigating ambiguity through data and insight, and can self-serve in SQL and Excel.
  • Strong nice-to-have's: Python and experience using AI-coding and analytics tools.
• You think from first principles. You break down problems rigorously and aren't afraid to challenge assumptions.
• You're versatile. You can alternate between executional detail and high-level strategy with ease.
• You're resilient. You embrace change, welcome hard problems, and stay focused in an evolving environment.
• You have a Bachelor's Degree and a passion for building the future of local commerce.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$78,200-$115,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Client-provided location(s): Seattle, WA, San Francisco, CA, New York, NY, Los Angeles, CA, Chicago, IL

Job ID: DoorDash-6885038

Employment Type: OTHER

Posted: 2025-05-14T12:14:19