Senior Manager, Shared Applications

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

We are seeking a Senior Manager to lead the teams responsible for managing our enterprise collaboration platforms (Microsoft 365, Miro, Ring Central, etc.) as well as our ServiceNow platform and IT Service Management (ITSM) function. In this role, you will ensure teammates have reliable, secure, and user-friendly digital tools that support how we connect, collaborate, and get support every day. This is a great opportunity for a leader who thrives at the intersection of technology and user experience and wants to directly influence the way our teammates work and engage with IT services.

Our Ideal Candidate

Your Responsibilities

• Lead the team responsible for collaboration and productivity platforms including Microsoft 365 (SharePoint, Teams, OneDrive, Outlook, etc.), Miro, Ring Central, and other SaaS tools
• Translate business needs into scalable technical requirements and operational improvements
• Define and drive the development of roadmaps for collaboration tools, ITSM processes, and teammate experience initiatives

• Oversee administration, governance, and optimization of collaboration and productivity platforms
• Partner with business units to enhance workflows, drive adoption, and improve usability
• Ensure platforms meet enterprise standards for performance, security, and compliance

• Lead the ServiceNow platform team in administration, development and governance
• Manage the ITSM team in delivering exceptional service operations, including incident, request, problem, change, and knowledge management
• Advance ITSM process maturity and automation to improve efficiency and service quality

• Champion a seamless, intuitive IT experience across all touchpoints
• Leverage data and feedback to identify friction points and drive improvements in team satisfaction and efficiency
• Collaborate with other IT leaders to ensure a cohesive and frictionless end-to-end experience

• Lead, mentor, and develop high-performing teams
• Manage vendor relationships, licensing, and support contracts for shared platforms
• Ensure compliance with internal controls, data privacy, and security standards

Your Qualifications

• 10+ years of experience in IT leadership roles, with direct accountability for enterprise applications and user experience
• Proven experience managing collaboration platforms (e.g., M365) and driving adoption in global organizations
• Deep expertise in ITSM frameworks, ServiceNow or similar platforms
• Strong understanding of enterprise SaaS ecosystems, cloud platforms, and integrations
• Experience driving platform adoption, automation, and process optimization
• Excellent interpersonal and communication skills; ability to influence at all levels of the organization
• Demonstrated ability to build and lead inclusive, high-performing teams
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field
• ITIL certification and/or ServiceNow certifications are a plus