IT Infrastructure Engineer

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

• Server Management:
  • Provide support for various Linux and Windows Server distributions, including provisioning, patching, migrations, and decommissioning.
  • Exhibit end-to-end troubleshooting skills for servers, ensuring optimal performance and reliability.
  • Meet or beat service level commitments as defined by management.
  • Ensure compliance with industry standards and best practices for server administration.
• Performance Optimization:
  • Conduct regular performance analysis, implementing improvements to enhance server efficiency and responsiveness.
• Project Management:
  • Independently manage minor projects, define deliverables, milestones, and coordinate resources to ensure timely and budget-conscious projects delivery.
  • Meet the project schedule, track of costs, identify and manage project risks, regurarly report the project status.
• Documentation and Compliance:
  • Develop and maintain robust backup and recovery strategies.
  • Create and maintain detailed documentation for server configurations, migration plans, and operational procedures.
  • Implement and enforce security measures, ensuring compliance with industry standards.
• Collaboration and Stakeholder Management:
  • Efficiently collaborate with globally distributed internal and external stakeholders, with main focus on understanding needs and driving solutions that bring high value with rational cost.
  • Provide senior-level support for IT service delivery, meeting service level commitments and compliance requirements.
  • Efficiently execute day-to-day operational tasks, as assigned, following ITIL-based standards.
  • Maintain a high level of customer satisfaction during tasks execution and projects delivery.

• Bachelor's degree in a technical field or equivalent.
• 5+ years of exceptional technical proficiency in administration of Linux and Windows server environments, with various distributions, including their newest releases.
• Strong working knowledge of AWS Management Console and its components (System Manager, Workspaces, EC2, Support, etc.) to efficiently manage servers.
• Strong working knowledge of VMWare Enterprise products (ESXi, vCenter, vRops),
• Background and working knowledge of networking, all types of servers hosting, virtualization, IP protocols, AD infrastructure.
• Experience in writing scripts using Powershell desired.
• Solid understanding of ITIL processes; ITIL Foundations certification is a plus.
• Working knowledge of ServiceNow as platform supporting fulfillment of multiple ITIL-based operational processes, including Incident Management, Request Fulfillment, Change Enablement, Problem Management, and more.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Excellent written and verbal communication skills in English.

• Travel for business as required.
• Occasionally work during odd hours to support project go-lives or coordinate with team, member in other time zones for critical projects.
• Performs duties as assigned by immediate supervisor.
• Assists team members as needed.