Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
The In-Home Services field professionals lead all field operations and thousands of technicians in 135+ facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.
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Job Duties and Responsibilities
The Technology Installation Instructor delivers training and development programs designed to meet organizational needs for Satellite Installation Technicians. The Instructor is accountable for the successful on-boarding of new-hire technicians, so that they may exceed customer expectations for workmanship and service.
Key Responsibilities:
- Partners with training management to identify specific opportunities and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and customer relations
- Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops
- Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials
- Executes testing and evaluation procedures to be used at completion of courses
- Conducts training sessions covering specified areas such as, satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation and network security
A successful Technology Installation Instructor will have the following:
- Bachelor's degree or one year of related experience preferred but not required
- Ability to effectively interact with all levels of organizational staff
- Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
- Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment
Salary Ranges
Compensation: $60,000.00/Year - $70,000.00/Year
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.