Senior Support Engineer-Dynatrace
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Company Summary
DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar Corporation. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.
Our product portfolio includes Boost Mobile (consumer wireless), Boost Mobile Network (5G connectivity), DISH TV (Direct Broadcast Satellite), Sling TV (Over The Top service provider), OnTech (smart home services), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).
Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
- Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
through on actions - Proactive identification of production issues and resolution
- Own the production environment, monitoring availability and ensure a holistic system health
- Identify and implement corrective actions to resolve issues in a timely manner
- Complete assigned tasks for change requests and incident tickets
- Resolve issues within SLA
- Achieve 90% automation and reduce manual intervention
- Engineering degree with 3+ years of experience in Application Support
- Dynatrace - experience in analysing issue, configuring alerts, creating dashboards (minimum of 2 to 3 years)
- SQL Queries - experience in writing complex queries and working with data models (minimum of 2 to 3 years)
- Scripting/Programming - Python programming preferred, Shell scripting
- AWS - Preferred AWS Solution Architect Associate - should have knowledge around EKS, load balancers, EC2, Route 53, Multi region, Cloudwatch querying a must
- APIs - Good understanding of REST APIs and working experience with Postman/Ready API
- Good analytical and problem solving skills
- Good functional knowledge around Retail and Telecom
- Ready to work in shifts - 24x7
- Excellent communication, presentation and documentation skills
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- Employee Stock Purchase
- Term Insurance
- Accident Insurance
- Health Insurance
- Training Reimbursement
- Gratuity
- Mobile and Internet Reimbursement
- Team Outings
Perks and Benefits
Health and Wellness
- Health Insurance
- Vision Insurance
- Dental Insurance
- Short-Term Disability
- Long-Term Disability
- HSA
- HSA With Employer Contribution
- FSA
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Leave
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Four-Day Work Week
Office Life and Perks
- Commuter Benefits Program
- Happy Hours
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Personal/Sick Days
- Paid Vacation
- Paid Holidays
- Sabbatical
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Profit Sharing
- Stock Purchase Program
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Lunch and Learns
Diversity and Inclusion