Senior Support Engineer

Company Summary

DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

• Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow
  through on actions
• Proactive identification of production issues and resolution
• Own the production environment, monitoring availability and ensure a holistic system health
• Identify and implement corrective actions to resolve issues in a timely manner
• Complete assigned tasks for change requests and incident tickets
• Resolve issues within SLA
• Achieve 90% automation and reduce manual intervention

• Engineering degree with 3+ years of experience in Application Support
• Experience in Unix and Windows environments
• Experience in Shell scripting/Python and SQL
• Experience in troubleshooting complex production issues
  Ready to work in shifts - 24x7
• Knowledge of AWS and CI/CD will be an advantage
  Knowledge of ITIL processes
• Excellent communication, presentation and documentation skills
• Knowledge in Middleware like Weblogic, Tomcat, Webshpere

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings