CO Salary Range: USD 63,150.00 - 90,000.00 per year
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
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Job Duties and Responsibilities
Key Responsibilities:
- Maintain internal application used by agents for business workflows
- Manage application content to ensure updated relevant knowledge
- Partner with stakeholders to ensure application content is consistent across all lines of business
- Fulfilling requests from Stakeholders to update workflow content or structure
- Consulting with Stakeholders to ensure workflows maintain a consistent style, good agent experience, and likelihood to achieve stated business goals
- Identifying and executing on areas of opportunity within team processes and application
- Analyzing data to determine impact, forecast returns on effort
- Managing projects with consultation from manager
- Investigating agent feedback and resolving reported issues
Education and Experience:
- Bachelor's degree from a four-year college or university; or equivalent experience
Skills and Qualifications:
- Ability to facilitate meetings with partners, stakeholder and leadership with strong communication skills
- Ability to put oneself into the shoes of agents and customers
- Ability to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environment
- Ability to adapt to changes quickly and embrace change in order to move the team, department, and business forward
- Ability to gather information from and interact effectively with a large spectrum of business partners
- Ability to solve problems creatively
- Ability to write clearly and concisely to various audiences
- Ability to prioritize own work and work on projects independently and within a team
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.