Senior Manager Payments Network Operations

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for managing a team that leads the development of infrastructure systems, network releases, operational regulation enhancements and network off-cycle projects. Define and implement a monitoring program for customer adherence to high-risk operational regulations. Provides expertise to identify regulatory enhancement required to international operating regulations along with additional enhancement opportunities. Delivers management oversight for settlement risk remediation program for the international network.

Develops and coaches' teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.

How You'll Do It

• Translates business goals of projects and directs the team in developing solutions that result in positive customer experiences.
• Manages a team including hire, performance, coaching, and development decisions.
• Communicates project issues and achievements to the business and management.
• Plans, implements, and executes projects aligning to the appropriate release cycles.
• Analyzes and develops requirements for data, workflow, logical processes, and system interfaces.
• Interact with external customers to gather feedback and provide expertise specific to operating regulations
• Plans for timely remediation settlement risk remediation program

• Bachelors Information Technology or related
• Networking or IT, or related experience

• Masters Information Technology
• Networking, IT, Payments, Operations, Customer Service, Finance, Communications or related experience
• Other: Cisco Industry Certification - CCNA or higher, ITIL foundations, or related certification

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• Travel Requirements - Travel up to 10% of the time.