Lead DCI Operations Specialist

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for providing Financial, Operational and Compliance support to team members, clients and business partners. Reviews and signs off on daily controls ensuring our settlement systems balance, system configuration complete, process documentation is current and in line with company standards. Manages compliance and risk processes as per company standards and analyze existing processes on the DCI Payment Network systems, proposing system automation and process improvements ensuring business controls in place.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Review and signoff daily controls on the DCI Settlement processes, to include but not limited to Exchange Rate feeds, Charge File Capture, System reconciliation, Funding, Settlement and Bank reconciliations.
• Investigate and provide resolution for all errors, rejections, imbalances arising from the daily balancing tasks, in order to ensure no financial impact to DCI or our customers.
• Work directly with Discover Treasury and Accounting Services teams regarding any banking/settlement issues and General Ledger entries, including initiating manual payments to our customers and manual corrective postings.
• Collate data to include in the team's reporting of balancing issues, tickets worked, non-payments of Settlement, team utilization, project status updates and vendor management scorecards.
• Manage production implementation and support of our clients and business partners to the DCI systems, providing guidance to our clients and business partners on configuration options to best serve their requirements.
• Manage the defect and enhancement requests through to resolution, arising from daily processes or customer requirements, in order to automate system controls or improve customer experience, via the Agile process.
• Manage the internal and external product and process documentation, records and detailed procedures to facilitate Network Release updates, Process changes and Audit, Risk & Compliance requests.

• Bachelors Business Administration and Management, Information Technology, Finance, Engineering, or related
• Financial services, Operational, Compliance, Technology or related

• Business Analyst, Customer Service and Relationships, IT or related

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• Travel Requirements - No