IT Specialist

We want people who are passionate about staying on top of the latest IT trends and have an excellent knack for supporting internal employees.

You will play an integral role by administering IT for our employees and assisting our existing team in building out our Corporate IT infrastructure. This is an exciting opportunity to work at a high-growth, fast-paced cloud infrastructure startup where you’ll be able to wear multiple hats and directly see the impact you are making day-to-day.

What You’ll Be Doing:

• Participate as point of contact for desktop support issues, network troubleshooting, and escalation
• Setting up meetups for company-wide events, maintaining existing infrastructure, and purchasing workstations as required
• Help Identify possible gaps in the direct IT processes and challenge why do we do it this way 
• Installation and upgrade of software packages
• Purchase and distribution of laptops, peripherals, and other electronics for office personnel
• Updating employees on the status of their service requests
• Documenting processes and performing diagnostic tests.
• Work closely with our Employee Experience team to onboard new employees and ensure everyone has what they need to perform at their highest level

What We’ll Expect From You:

• Successful track record in Helpdesk and IT systems administration with experience in an environment supporting a minimum of 200 employees
• Expertise in both Mac OS and Windows operating systems
• Experience troubleshooting VPN connectivity
• Ability to work in various office IT environments with minimum supervision and strong time management skills
• Willingness to learn continuously as we scale the company in headcount and office space
• A/V knowledge for conference rooms/large meetings (Google Hangouts, Zoom, general telepresence)  
• A pleasant demeanor and the ability to communicate in user-friendly language
• Ability to prioritize and manage multiple client/stakeholder deadlines simultaneously in a fast-paced, dynamic environment
• Familiarity with using Google workspace apps & administration

Why You’ll Like Working for DigitalOcean:

• We reward our employees. The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, flexible vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role

#LI-Remote