Tour Guide - Guinness Open Gate Brewery London

Tour Guide, Guinness Open Gate Brewery London
Location: Covent Garden, London
Full time, Variety of Contract Types Available

Salary: £30,000

Closing Date: August 29, 2025

Please note that in-person Assessment Centres will be conducted on September 5 and September 12. Only candidates who receive an invitation and are able to attend will be considered for the position. Invitations will go out by September 2, 2025.

About Us
Step into the beating heart of Guinness in London, the Guinness Open Gate Brewery London .

A vibrant new neighbourhood where brewing brilliance meets unforgettable food, unique retail, and world-class culture. Spread across 52,000 square feet of stunning heritage buildings and a buzzing central courtyard in Covent Garden's historic brewing quarter, this is more than a brewery, it's a stage for stories, flavours, and memories waiting to be shared.

Here, you'll be part of a place that's setting the pace for one of the world's most iconic brands, at a time of record-breaking success and cultural buzz. Guinness is now bigger, bolder, and more loved than ever, growing by 50% since 2019 to reach its highest value, volume, and market share in 264 years. This is your chance to be in the middle of the excitement, guiding visitors through an immersive world where history, innovation, and community come together in every perfectly poured pint.

Key elements of the site include:

• Iconic Guinness Gates as main entrance to the experience, offering huge cultural impact in the heart of London.
• Brewery, craft beer and Guinness experience/tasting tours.
• Central all weather historic courtyard with world class bar experience.
• Retail spaces, one of which will stock items produced through exciting short-term brand collaborations.
• Unmissable restaurants, taproom, and bars serving world-class food and freshly brewed Guinness straight from the source, where every sip and bite is part of the story.
• Dynamic cultural events space, fully equipped with cutting-edge tech to host unforgettable world-class meetings, conferences, and live experiences.

About the Role
Step into the spotlight as one of the most recognisable and welcoming faces of the Guinness Open Gate Brewery London.

This isn't just a job, it's your chance to be part of a landmark destination in the heart of London's brewing heritage, where every day you'll connect visitors to one of the world's most iconic brands.

You'll work side by side with our Head of Experience and Senior Experience Ambassadors, leading captivating tours, hosting immersive tastings, and crafting unforgettable moments for guests from all walks of life, from curious first-timers to lifelong Guinness lovers.

We're looking for someone who can bring the Guinness story to life with warmth, energy, and authenticity, and can leave every guest feeling like they've just experienced something truly special.

What You'll Do

• Deliver unforgettable tours, tastings, and experiences with infectious enthusiasm and exceptional storytelling.
• Become a living, breathing ambassador for Guinness, radiating passion for our beer, heritage, and innovation.
• Host events and special experiences that showcase our brewery beer portfolio in style.
• Welcome and guide VIPs, trade guests, and beer lovers from around the globe through our historic and state-of-the-art spaces.
• Engage meaningfully with guests, building genuine connections and lasting memories.
• Use social media creatively to spotlight events, connect with the wider beer community, and bring our brand to life online.
• Collaborate closely with sales, marketing, and other teams to become a trusted go-to for all things Guinness Open Gate Brewery London.
• Champion safety and uphold our high standards while keeping the guest experience at the heart of everything you do.

Role Requirements
You'll Shine in This Role If You Have:

• A genuine passion for beer and beer culture, with curiosity and enthusiasm that guests can feel.
• Experience in the Visitor Attractions or hospitality world, where creating memorable, engaging moments is second nature.
• The charisma and confidence to captivate any audience, from intimate groups to bustling crowds.
• Solid beer or bar knowledge or the willingness to become an expert fast.
• Flexibility to work when the Brewery is at its best - evenings, weekends, and special events.
• The drive and independence to take projects from idea to reality, delivering on goals and KPIs.
• A competitive edge, multitasking skills, and a hunger to exceed expectations every time.
• If you're the kind of person who lights up a room and can turn a pint into a story worth remembering, we want to hear from you

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

Client-provided location(s): London, United Kingdom

Job ID: Diageo-JR1112821

Employment Type: FULL_TIME

Posted: 2025-08-16T18:55:40