Job Title : Technical Laboratory Specialist
Location : Shanghai, China
Reports to : Technical Laboratories Manager - APAC
About Us
From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing's changed. We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's why we reward them with the career-defining opportunities that they deserve.
Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.
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Purpose of the Role:
This role reports to the Technical Lab Manager and is part of the Science & Technology team within Diageo Global Technical. As a member of the Shanghai Technical team, recognized as the global center of excellence in Analytical and Technical insight at Diageo, this position primarily focuses on delivering analytical measurement and insight to protect product quality, improve manufacturing processes, and enable new products.
The role provides analytical insight to support Technical Equity management, investigate customer concerns, conduct technical due diligence, and consult on technical problem-solving across Diageo's portfolio. While its primary focus is on analytical chemistry, it also includes Packaging Material Testing as part of its broader responsibilities.
Extensive lab work using routine analytical equipment found in food science industry is required. The role supports developing new analytical methods in response to emerging risks. A proactive approach is essential for interpreting results to form action plans that assist production sites in root cause problem-solving, product manufacturing, improvement projects, and packaging evaluations.
Based at the Analytical Laboratory at the Shanghai R&D Technical Centre in China, this position requires effective communication with sites around APAC and occasional travel.
Key Accountabilities
- COMPLIANCE. Operate and deliver processes that ensures the Health and Safety of our consumers, customers and employees. Work in a way that ensures compliance with our Diageo Code of Business conduct.
- ANALYTICAL & PACKAGING: Flexible across analytical and packaging techniques, from interpretation to method development. Experience and expertise in operation and development of specialist analytical techniques.
- RESULTS/INSIGHTS: Interpreting results. Understanding of results and Diageo production processes to influence improvement and problem solving.
- SENSORY. Basic understanding of sensory, understand of how analysis links to quality. Ability to support sensory panels.
- TECHNICAL DEVELOPMENT. Maintain knowledge of new developments in analytical and packaging. Be pro-active in apply developments to solving business problems.
- PROJECT DELIVERY. Ability to manage and deliver projects to deliver improvement and transformational benefits to the business.
- OWNERSHIP. Ownership, pro-activity and judgement to drive solutions to completion.
- TECHNICAL PROBLEM SOLVING. Apply technical knowledge and experience to lead solution to problems at production sites.
- BUSINESS COMMUNICATION. Ability to build trusted relationships, communicate and influence effectively to drive the improvements suggested by the scientific data. Ability to use the scientific data to drive change in a business context (awareness of business benefits, risks and obstacles).
Entry Level Requirements - Capabilities, Skills & Experience:
- Qualifications: As a minimum at entry level the jobholder should be degree qualified in science or equivalent. Alternatively, a minimum of 5 years' experience in an analytical or food science/packaging laboratory.
- Industry Experience: Extensive experience in the production and testing of materials used for food and beverage.
- Food Safety Expertise: Strong working knowledge of food hygiene standards, including HACCP principles.
- Auditing Skills: Possession of a lead ISO9001 audit qualification and relevant auditing experience is advantageous.
- Communication Abilities: Demonstrates clear thinking and effective communication skills, both verbal and written. Capable of influencing internal and external stakeholders through strong analytical and planning capabilities.
- Customer Focused: Deep understanding of customer needs and business requirements, coupled with cultural awareness.
- Professional Network: Maintains an active network in material science both within Diageo and externally to support the team as a Global Centre of Excellence.
Excellence in Supply Chain
- Develop and Uphold Standards: Embrace, champion, and effectively apply established standards in all aspects of the role. Consistently adhere to these standards to ensure high-quality outcomes.
- Performance Management: Recognize the critical role of KPIs in driving performance and embedding sustainability ambitions within the organization.
- Continuous Improvement: Demonstrate flexibility and a willingness to embrace change by continuously seeking opportunities for improvement. Utilize a range of continuous improvement tools and techniques to solve problems and identify new opportunities
Leadership Capabilities
- Win Through Execution: Makes objective decisions and effectively drives them forward, even in the face of disagreement or criticism. Acts urgently with a focus on delivering results, maintaining momentum independently across various situations.
- Shape the Future: Generates innovative ideas that align with strategic plans, leveraging sound analytical decision-making to identify technically and commercially viable opportunities.
- Inspire through Purpose: Upholds integrity and builds trust across diverse situations. Demonstrates strong personal commitment to the vision through actions, motivated to make a positive difference. Responds to change with adaptability and positivity, understanding their impact on others and adjusting actions accordingly. Utilizes well-developed interpersonal skills to forge credible relationships by understanding what matters to others.
- Invest in Talent: Exhibits a positive and proactive attitude towards personal development and growth. Adapt effectively when confronted with new challenges.
Working with Us
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.