Senior Analyst, Commercial Experience Service Delivery

Job Title: Senior Analyst, Commercial Experience Service Delivery

About us: With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team:

About the role:

The Process Perfection Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures proper operation of processes from billing, clearing, incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to write off, GL reconciliations and reporting.

STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.

The role involves delivering trainings, driving standardization and automation as well as performing credit release and accounts receivable tasks for one or more markets.

Accounts Receivable Superuser is the Team Leader's first support and backup, has various reporting and analytical tasks, is responsible for co-ordinating, training the team and being a role model for them. Takes ownership for and drives standardization, automation and technical issue resolution.

Role Responsibilities:

• Ability to take ownership for standardization, automation
• Ability to drive technical issues towards resolution
• Understands and complies to controls in own area
• Excellent interpersonal and communication skills
• Responds positively to direction and shows energy in delivering what is expected within own area of work
• Ability to optimally prioritize and deliver on promises
• Proactive, solution-focused mind-set and positive "can do" attitude
• Ambitious attitude to drive issues towards resolution
• Ability to work in often pressurized environment
• Receptive to feedback and is willing to learn from mistakes
• Active team player
• Deliver process related trainings for newcomers
• Train the Team on new / changed process steps
• Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps
• Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation
• Work closely with Team Leader and Governance team in communicating the change
• Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures
• Support operations by changing the priorities of incidents raised. Change the priorities as per request from team, monitor and communicate the issues and its impact on operations
• Support CARM (Sarbanes Oxley) / GAR audits
• Ownership of GL reconciliations
• Acting as a role model
• Support Team Leader and Manager (taking part in project, reporting and analysis)
• Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
• Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
• Monitor interfaces, resolve all interface and EDI related issues
• Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
• Manage relationship with STC Customer Facing Team
• Support other STC processing activities (customer data, order entry, billing, clearing, price and delivery credit note creation, customer spend, rebate processing)
• Implement Anti-Money Laundering and OFAC checks as appropriate
• Reporting (daily, weekly and monthly reports)
• Any other tasks requested by line manager
• Unbilled and unaccounted items
• Unallocated Cash
• Timely credit blocked order release according to market needs and 3PL order transfer timelines.
• Timely direct debit and outgoing payment runs according to market needs SLAs
• No hidden operational risks and issues
• No control failures
• Standardization and automation targets

• Deep knowledge of Accounts Receivable process and controls
• Accounts Receivable working experience
• Deep SAP knowledge
• Strong PC literacy, excellent Excel skills
• Excellent interpersonal and communication skills
• High accuracy
• Fluent English language skills - company language

• College or university Degree
• Knowledge of other STC processes
• Validated financial knowledge
• Not interested in Accounts Receivable or Finance
• Insufficient English language capabilities
• Lack of accuracy, attention to details
• Difficulties in setting priorities and in working independently
• Difficulties with demonstrating ownership
• Not a teammate