Job Title: Process Analyst, Accounts Payable
About us:
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.
About the Function:
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
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Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
About the team: TE
About the role:
This position will work closely with In Market Company representatives of different levels and departments as well as relevant third parties.
Market Complexity:
- Over 24000-suppliers spread across the world and different tax requirements applicable.
- Diageo markets obtains supplies from all over the world and this role is expected to ensure timely payment in various world currencies using various payments methods.
Leadership Responsibilities:
- Position works in the PTP team and teamwork is essential.
- To ensure accurate and timely resolutions provided on cases received, via phone, email or chat from vendors/internal Diageo employees and ensuring end to end SSH goals/KPI's are met.
- To be the first point of contact for any queries or service requests in Source to Pay.
Role Responsibilities:
Ensure timely and accurate resolution are provided to requestors that log cases with SSH. Assist and help vendors/Diageo employees resolve queries. Ensure Quality and accuracy of all responses are of the highest order. Follow up on cases that are pending and require resolution. Coordinate among various teams to ensure resolution is provided in a timely manner. Take complete ownership of cases and ensure KPI's are met. Ensure all other critical queries are monitored and responded to without delay. Ensure all the relevant SSH controls are operated and adhered to in their area of work. Maintaining and enriching the knowledge base, creating an active repository of case management resolutions
Experience / skills required: TE
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement: TE
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
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