Reserve Private Clients Manager (2 year FTC)

About the role:

Diageo's Reserve business is well-established and highly profitable with a leading position within super premium & above spirits, holding the number one share position globally. Diageo Reserve has an enviable portfolio of luxury whiskies like Brora, Port Ellen as well as collectors' favorites like Prima, Ultima collections. Diageo also possesses an unrivalled collection of brand distilleries and brand homes with strong legacy and heritage. The goal of the Diageo Private Client team is to target, reach and educate private clients on our rare and exceptional portfolio, and at the same time, provide clients with excellent service. Our goal is to build a network of clients, cultivate our clients and make them into our brand advocates/ambassadors.

This position will report to the Head of Reserve for Southern Africa. The Private Client Manager will actively plan and implement commercial strategies to capture new opportunities by targeting (U)HNWI and HNWI for Southern Africa market through building key relationships and extending personalized services and experiences. The Private Client Manager will serve high-net-worth individuals focused on rare, aged whiskies and bespoke experiences. The role requires the candidate to be able to represent the brands to consumers through Ambassadorial duties, event hosting and personal introduction so a reasonably sufficient level of spirits knowledge is expected as well as a solid and adequate commercial aptitude.

Role Responsibilities:

• Develop a Private Client strategy/plan and ambition including market segmentation & acquisition and retention plan
• Develops and puts in place an optimized RTC model to best serve Private Clients needs
• Manage the end to end supply process with Diageo Supply chain teams to ensure on-time arrival and launch of chosen SKUs.
• Develops and maintains an offering / portfolio of rare products and exclusive experiences to offer client base
• Engage and develop strong relationships with a select group of HNWIs, Targets acquisitions of HWNI's/UHNW's through strategic partnerships (e.g. with investment banks)
• Organize and host exclusive events and tastings to engage HNWI clients and showcase our luxury brands and experiences.
• Qualifies client leads, conducts discovery meetings to understand objectives and needs & designs custom proposals and manages onboarding
• Achieves KPI's on Diageo Private portfolio's sales target value and operating profit, as well as manages efficient deployment of A&P budget
• Maintains and grows client relationships and provides 24/7 white glove service

• The ideal candidate will have 5+ years of experience working with luxury brands in the spirits/wine, luxury hospitality or food & beverage industries. The candidate MUST have worked with High-Net-Worth clients, across luxury sales or experiential marketing.
• At least 5 years' experience in Luxury goods sales and client relationship management
• Having personal network of (U)HNWI contacts will be a significant advantage
• Possess Luxury Selling skillset and mindset
• Strong business acumen and also ability to close sales through strong relationships
• Good understanding of luxury industry or private banking industry
• At ease with public speaking and presentation
• Adaptable with high emotional intelligence
• Self-starter and results-oriented
• Good networking, influencing and communication skills
• Fluent in English with proficiency of other language(s) will be an advantage