Quality Assurance Technician

Quality Assurance Technician (12 Month Fixed-term contract)

About the role

As a member of the Governance Team your role will be to support the implementation and monitoring of food safety, quality, and hygiene programs across the production site. This role ensures that all products are manufactured in compliance with regulatory requirements, internal standards, and customer expectations, while promoting a strong culture of Good Manufacturing Practices (GMP) and continuous improvement.

What will you bring to the table?

Qualifications:

• Science degree in Analytical Chemistry or Related Discipline, or Food Technology, ideal but not required
• Quality Control experience preferred in a manufacturing environment, with process control or food/beverage analysis experience
• Previous experience with analytical test equipment is preferred, i.e. DMA, Acidity Testers, Brix, pH/Conductivity
• Previous experience with packaging material quality control
• Root Cause Problem Solving skills
• Team and customer orientated
• Ability to prioritise and meet deadlines
• PC skills and in experience with using SAP
• Familiarity with HACCP, GMP, Quality systems, and food safety guidelines Working knowledge of SAP, or any Electronic Quality Management System

• At all times adhere to Diageo health and safety, environmental and food safety standards, and work to all applicable legislative procedures.
• Conduct relevant routine process control and analytical testing of in-process materials and finished products to ensure compliance to company specifications and record and report as required
• Accurately perform test methods as documented, use, maintain and perform routine calibration of laboratory equipment
• Identify and isolate non-conforming materials or products and follow through to ensure corrective and preventative action is taken

• On the event fault finding and corrective actions
• Input to 5Why problem solving on real time basis, working with all key areas of the work team (quality/trades/production)
• Work with Operators and team leaders to play a proactive role in situational problem solving on shift. Fixing problems and finding solutions via RCPS
• Review closure of actions from 5Ys raised
• Input into Root cause analysis-Fishbone on recurring or major issues
• Contribute and execute tasks in DMAIC Focused Improvement projects, lead projects where appropriate
• Engage in start of shift meetings and performance-based team meetings to raise and address persistent performance issues.
• Anticipate issues and be more proactive in approach
• Perform Consumer/Customer complaints investigation

• Conduct line audits and process control monitoring to continuously improve housekeeping, safety, work practices and customer service, and performance
• Support training activities to build operator awareness of quality and food safety procedures.
• Verify effectiveness of cleaning and sanitation activities
• Ensure compliance with personal hygiene, zoning, and cross-contamination controls within production areas.
• Monitor pest control activities and escalate any risks to the QA team.
• Maintain accurate and timely completion of quality records, checklists, and reports.
• Support preparation for internal, and external certification audits.
• Assist in maintaining up-to-date SOPs, work instructions, and quality forms.