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Key Account Manager Retail (Off Trade)

AT Diageo
Diageo

Key Account Manager Retail (Off Trade)

Madrid, Spain

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential

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About the role

Reporting to: Off trade Sales Director, Spain

Key Responsibilities:

  • Leading internal & external performance reporting across the portfolio
  • Partnering with Customer Activation to deliver against the activation plans within the customer and interpreting the return on investment associated with the execution; ensuring we continue to optimise our A&P investment
  • Leading the innovation/NPD agenda with regards to launching in store
  • Central project support for category initiatives led by Category Managers
  • Leading the delivery of our cash performance objectives through analysis and audit of customer investment claims and communication with our credit control team


Key outcomes:

  • Successful activation of high impact activity plans based on analysis and core insight into customer strategy, shoppers and consumers
  • Activities within the agreed JBP (where applicable) are delivered with focus on 100% implementation to improve the return on investment to deliver the required brand and profit targets
  • Detailed tracking and analysis of financial performance ensuring targets are successfully reached through vital course correction as required
  • Actioning insights derived from the data to drive business performance.


Decision maker for:

  • Business Performance Management: Determining the account level best view forecast submission in partnership with National Accounts Managers
  • Customer Value chain management: Determining the best opportunities to manage cost and maximise value at an account level
  • Resolution and closure of all customer claims and dispute
  • Accurate and timely approval of rebates, invoice claims and deductions
  • Activation Investment: align on activation plan, prepare pre & post M&E and agree activity with customer - in partnership with National Account Managers


About you

Leadership capabilities:

-Win through execution

  • Generate ideas grounded in a deep understanding of customer requirements and manage them through to successful execution
  • Evaluate the impact of your activity plans to drive better results and incremental value


-Inspire Through Purpose

  • Build and sustain trust and openness with others through strong cross-functional relationships
  • Develop strong relationships in each customer organisation. Exhibit energy, drive and passion to achieve your mutually agreed objectives. Seek to understand how the customer operates and works, to develop plans to realise these opportunities


-Shape the Future

  • Identify clear priorities and focus on them at all times
  • Take personal accountability for beating the competition
  • Deliver brilliant execution at all times
  • Work within the commercial tramlines and relevant business process guidelines required to complete efficiently and admirably


Crucial experience required:

  • 5+ years commercial experience
  • Ability to influence internal and external stakeholders at all levels
  • Excellent relationship-building and communication skill
  • Outstanding analytical skills and ability to compile & collate data to derive insight and action
  • Good commercial understanding, P&L literacy - strong numerical skills.


Working with us

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package such as:
  • Modern work life balance policies and wellbeing activities.
  • Employee Assistance Programme.
  • Incentive plan that rewards you for delivering phenomenal performance.
  • Our product discounts.
  • Health insurance.
  • Life and accident insurance coverage.
  • Company car and fuel card, mobile phone, etc
  • Industry leading functional and leadership capability trainings.


Diversity statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Client-provided location(s): Madrid, Spain
Job ID: Diageo-JR1113579
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Pension
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led

Company Videos

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