Junior Manager, GB Credit and Collections

Job Title

Junior Manager, GB Credit and Collections

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the Team: (TE)

About the Role:

Context Scope:

• This role sits within the Sell to Cash (STC) team, reporting through to the STC manager.
• The Credit team, strive to provide extraordinary credit and debt management. They are a key part in Diageo's trading relationship with its customers, supporting both the On Trade and Off trade.

• Act like owners of Diageo by holding self and others to account for highest standards
• Scan the environment constantly and adapt plans with pace

• Create meaning, pride and belief for others through Diageo's purpose
• Encourage and recognise learning
• Build trust and respect through open and honest relationships

• Set context and empower people to experiment and unlock opportunities for growth and efficiency
• Drive data and insights that quickly move us to action

• Pro-active debt management to maximise cash conversion.
• Actively minimise risk using external financial tools and thorough review.
• Develop collaborative relationships with commercial teams
• Deliver against agreed credit KPIs which underpin the strategy
• Ensure the accuracy and completeness of customer master data used to support debt management, accurate financial reporting and any vital recovery processes.
• Compliance with all legislative and policy requirements, including CARM, Credit and AML

• Own end to end account management of customers in line with the credit policy, including
  • Decide and set credit terms, risk categorisation and credit limits for each customer
  • Regularly review data integrity and payment performance

• Responsible for minimising the risk of debt by:
  • Prompt follow up of failed or missed payments
  • Apply course corrective action when needed
  • Create and pro-active manage risk based watch lists
  • Correspond with customers with overdue debt, rapid follow up to ensure maximum monies recovered, including repayment plans, or referral to recovery department

• Timely response regarding queries received from commercial and customers

• Weekly and monthly reporting against key performance targets - overdue debt, underlying debt, cash to terms and on time cash collection
• Other key results as required by the business within Credit.

• Graduate/Bachelors Degree qualified.
• At least 4 years + Credit Control experience
• Exceptional communications skills both verbal and written
• Good problem solving abilities.
• Proven track record to deliver consistent quality results in a target driven fast paced environment.
• Excellent communication skills
• Strong systems capability, preferably SAP
• Microsoft Office experience would be advantageous
• Ability to influence collaborators cross functionally in a customer and commercial facing role would be desirable