Job Title: Junior Customer Service Executive
Location: Budapest
Contract terms: Fixed term (until April 2026)
About us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
About the function
Global Business Operations (GBO) is the architect and driver of processes and business services that are critical to the day-to-day performance of our business. We provide a wide array of standardized financial and business services to Diageo's markets and functions from our global network of centres in Bangalore, Budapest, Bogota and Manila.
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The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogotá, and Manila as well as satellite locations such as Belfast, Madrid, Athens and Turin.
About the role
Commercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
The role drives Customer satisfaction through service excellence.
Drive On Time In Full and TAG results by managing excellent business partnering with high profile and strategic Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL.
- Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, flag and eliminate reoccurring issues (service, dispute, data or technical related)
- Proactive out of stock management, involve Customer to the decision by offering alternatives
- Manage phone orders and Customer initiated order amendments in SAP
- Take ownership of incoming queries from Customers
- Raise and respond to Internal Query Management ticket on time as appropriate
- Update customer contact details and knowledge book regularly
- Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and Process Excellence Teams
- Actively promote the CARM (Sarbanes Oxley) / Control agenda
- Reporting to support Customer communication and root cause analysis
What you will bring
- Excellent and proven customer service attitude
- Excellent interpersonal and communication skills
- Fluent English language skills
- College or university Degree
- Excellent product knowledge
- Good MS Office knowledge
Benefits
- Unique Family Leave opportunity
- We work without border - you will work with people from all over the world
- You will deal with world class brand portfolio
- Wide variety of thematic events, afterwork activities organized by employee communities
- Product Allowance to purchase company products from the staff shop
- We won the Fittest Workplace Award, of course we have a Gym
- Urban legend is true, we do have a Rooftop Bar
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don'tlet anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.