Customer Logistics Analyst, Diageo Beer Company
About the Role:
The Customer Operations Analyst is responsible for minimizing distributor out-of-stocks enabled by proactive order management and strong Distributor, Commercial team, and Supply engagement! Exceptional interpersonal skills are required as this position deals directly with the Distributors, Commercial Sales and Finance teams along with various internal teams (Supply Planning, Logistics, Brand and Innovation)!
Role Description:
- Strong ability to prioritize and manage high-volume of requests based on business requests and timing
- Subject matter authority within their Customer Logistics team for day-to-day activities, including Order Management, ATP functionality and reporting tools (i.e. Diageo Connect, etc.)
- Ensure consistent delivery of product from the Diageo warehouses to the Distributors
- Establish and continuously improve business relationships with key State, Commercial and Finance team contacts; Handle appropriate communications and expectations
- Proactively address and communicate issues that might impact order entry
- Actively lead and support new product startups and product discontinuations
- Provide support to Customer Logistics Manager
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Decision Making/Top Accountabilities:
- Oversee and ensure on-time flow of product from Diageo global plants and 3rd party suppliers
- Ensure Distributors adhere to order guidelines and proactively recommend order management & process improvements to customers (i.e. route-to-market, order lead time, order quantity)
- Proactively handle exceptions outside of the order process, including but not limited to Distributor issues, quality issues, product transfers, returns and repack
- Represent Customer Logistics in cross-functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network changes
- Work with logistics to expedite delivery of orders where needed
- Provide Distributor and Commercial teams with information regarding order status and logistics issues
- Balancing the demands of Sales and Supply Chain goals while maintaining excellent service
- Attend Regional calls and provide Supply updates
Financial Responsibility:
- Ensure that data is accurate as it impacts the total US Markets estimated ~48M cases shipped annually
- Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality
- Understand and take appropriate action to handle cost impact of order violations, order expedites, and other actions taken to deliver service against operational constraints and budgets
- Drive the on-going development and refinement of Customer Logistics processes and metrics to drive continuous improvements and efficiencies in service, cost, cash and quality
Qualifications and Experience:
- 2+ years of experience in customer service, supply chain planning or logistics roles within the Beverage alcohol industry or a fast-paced CPG company
- Degree in supply chain, business management, or related fields
- Experience in order management systems (preferably SAP) and MS Office Applications
- Strong written and verbal interpersonal skills
- Ability to work independently and collaborate with internal and external customers across various levels of the organization
- Demonstrated ability to build strong customer relationships and manage customer expectations
- Proven analytical capabilities and problem solving skills
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.