Business Integrity Manager, Brand Homes

Diageo's Spirit of Integrity is foundational to the delivery of our Growth Ambition to be one of the best performing, most trusted and respected consumer products companies in the world.

Business Integrity, a team of specialist ethics and compliance professionals, plays a central role in promoting and protecting our Spirit of Integrity through designing, implementing, and monitoring an effective, risk-based, agile, and future-forward ethics and compliance program, while business partnering effectively with our market and functional leaders.

Working across our portfolio of Brand Homes in Scotland and Ireland is an exciting and exhilarating experience. Our Brand Homes are where visitors learn about the history and enduring legacy of our brands - these are customer focused businesses delivering, visitor experiences consisting of operations in retail, events and food and beverage. We aspire to make every visitor a lifelong brand ambassador by sharing the magical stories that lie behind the brands, and of course inviting them to sample our products.

The role covers Scotland and Irish Brand Homes. Irish Brand Homes consists of four different operations including the iconic Guinness Storehouse. Welcoming 1.4 million visitors per annum, the Home of Guinness tells the story of Arthur Guinness signing a 9,000 year lease on the St James Gate site in Dublin up to present day. The Guinness Storehouse was recently crowned Europe's Leading Beer Tour Visitor Experience and Europe's Leading Tourist Attraction in September 2023 at The World Travel Awards 2023.

Scotland Brand Homes is the result of a £185 million investment by Diageo to create a unique experience for visitors from all around the world. There are currently 15 visitor centres across Scotland. Our brand homes offer consumer immersive brand experience to deepen consumer connections with our brands and recruit new consumers to the categories we operate within.

This role will report to and work with the Business Integrity Manager for Luxury, Brand Homes and Global Marketing to support the delivery of the Business Integrity agenda.

Role Responsibilities

The role will provide day-to-day guidance on BI controls, risks, and compliance matters. Act as the primary point of contact for compliance queries and escalate complex or strategic issues to the BI Manager, Luxury, Brand Homes, Global Marketing.

The BI Manager will support operational delivery and facilitates functional compliance activities. They will conduct the following:

• Embedding Culture of Integrity: Support the implementation of global BI programs, policies, and the Code of Business Conduct (CoBC) at the local level. Partner with local management to promote ethical behaviour and reinforce compliance expectations within the market.
• Training, Communication, and Awareness: Deliver training programs and awareness initiatives on the CoBC and compliance policies such as Integrity days and Ethics moments.
• Risk Management Support: Facilitate RMCs, with a focus on proactive risk management and addressing emerging risks through preventive measures.
• Speak Up and Investigations Support: Act as the first point of contact for Speak Up cases within Brand Homes, ensuring they are logged and managed in a timely manner. Support investigations focusing on fact-finding and implementation of remediation actions.
• Monitoring and BI Controls Implementation: Monitor compliance with key BI controls such as Gifts & Entertainment (G&E) and Conflicts of Interest (COI) in the market. Flag risks and issues to the Global Functions BI Lead and apply mitigation procedures.
• Data and Reporting Support: Provide local data inputs for regional and global reporting, ensuring timely and accurate submissions. Conduct basic data analysis to identify trends and escalate insights to the Regional BI Lead for further action.
• Governance and Reporting Support: Support market-level governance processes, such as periodic reviews and local governance forums. Ensure local reporting aligns with regional templates and requirements.
• Change Management Support: Assist with the rollout of new BI programs and regulatory updates within Brand Homes, ensuring alignment with local operations.
• Investigation and Root Cause Analysis Proficiency: Proficient experience in overseeing Speak Up processes, managing breach investigations, and conducting root cause analyses to address systemic issues and improve compliance culture.

Experience Required

• 5+ years' experience in compliance, ethics, governance, risk management, and internal controls. Familiarity with investigations and root cause analysis; audit or legal experience is a plus but not mandatory.
• Strong analytical skills to identify risks and trends and provide actionable insights. Attention to detail to ensure high-quality execution of compliance initiatives.
• High level of personal integrity and the ability to role model ethical behaviour.
• Skilled at working through ambiguity and complexity, with the ability to adapt to fast-paced environments.
• Attention to emerging risks.
• Strong focus on execution, delivering results to impeccably high standards.
• Experience working across diverse cultures and geographies, with the ability to adapt communication and engagement strategies to local contexts.
• Ability to foster collaboration and teamwork across different functions.
• Strong communication skills to deliver training, drive awareness, and influence stakeholders on compliance matters. Ability to simplify complex compliance topics for local teams and ensure alignment with global standards.

Working with Us

Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Contemporary work life balance policies and wellbeing activities

• On site gym or subsidised gym membership

• Contributary pension scheme

• Comprehensive health insurance for you and your family

• On site nursery or vouchers

• Annual bonus (dependent on performance)

• Share options

• 28 days' vacation per annum

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!

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