About the Function:
Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.
Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we'll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.
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About the role:
The Digital & Customer Service Business Analyst will join our growing team in the Customer Value Stream. We partner with commercial teams globally on their technology & data landscapes. The Value Stream work across the full project lifecycle - planning & strategy, transformation & development, product support in BAU. The Business Analyst will work across existing and new products and projects. Every day will be different!
Responsibilities
- Upskill on our solution(s) to understand how they work, interact with each other and where they sit in the landscape.
- Where knowledge is a gap, self learn to get up to speed.
- Manage and run requirements workshops with Business and IT stakeholders
- Be the bridge between business and technical teams.
- End to end ownership of feature, from inception to go live - discovery, build, test, deployment
- Understand the end-to-end solution, (, data, process) and be able to demonstrate to stakeholders.
- Challenge the status quo and push for standardisation, low/no code & global OOTB solutions.
- Collaborate with cross functional team- business/markets, global commercial and other D&T team members- testers, developers, architecture, designers, product owners, data, analytics, legal, data privacy, IM&S etc, to ensure a suitable ‘customer centric' and compliant solution is agreed on
Skillset required
- Act like an owner - be tenacious in driving forward the product team priorities to conclusion
- Experience using Salesforce (several clouds: Service, Commerce, Sales & Marketing Cloud), SAP, Google Analytics, Quantum Metrics
- Website experience is preferred
- Agile experience - previous use of Azure Dev-ops
- Ability to prioritise and juggle work, manage timelines to meet deadlines
- Ability to work under pressure in high stress environments
- Great communication and stakeholder management
- Problem solver with pro-active solution mindset.
- Demonstratable Experience with tools such as Visio, Lucid Chart, Power BI, Google Data Studio, other visualization tools
- Proven track record of delivering data driven solutions with a customer-first mindset
- Ability to partner with and influence global functions, markets, and external partners to deliver on our commitments
- Domain Knowledge in Digital marketing, Direct to Consumer, eCommerce, Marketing Technology, Retail, and respective process areas preferred
Diversity :
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.