Analyst - OTC
Yesterday• Gurgaon, India
Job Title: Analyst - OTC
About us:
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new insights, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.
About the Function:
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
About the team: TE
About the role:
Commercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
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The role drives Customer satisfaction through service excellence.
We offer end-to-end services at a global scale in the following areas:
- Pricing set up to make sure we're ready to trade
- Handling credit limit and payment term approval processes
- Order capture from customers and between group companies
- Driving order and invoice issue resolution with 3PLs, Sales and Supply
- Collecting cash from customers and group companies
- Handling, validating, and paying promotional invoices
Role Responsibilities:
Drive CASH and TAG results by handling excellent business partnering with Customers as well as with Sales and Commercial Finance Teams.
Required Capabilities:
- Willingness and ability to build great relationships with Customers
- Excellent interpersonal and communication skills, assertiveness
- Ability to take full ownership of cash collection
- Ability to drive Diageo cash results as well as Customer satisfaction
- Willingness to gather excellent knowledge of Customers
- Ability to effectively prioritise own tasks building on knowledge of Customer' business
- Ability to deliver on promises
- Proactive, solution-focused mind-set and positive "can do" attitude
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Self-confidence and ability to work independently without strong line manager support
- Looking for and responding to feedback
- Active team player
Accountabilities:
- Schedule and lead regular communications with Customers and Sales to drive cash collection, flag and eliminate reoccurring issues (cash, dispute, data or technical related)
- Proactive cash collection
- Handle credit risk (supervise payment behaviour of customers and propose credit limit changes, make suggestions or give approval to order release based on SoA)
- Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
- Give input to cash forecasting
- Validate and approve outgoing payment proposal
- Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
- Perform annual credit limit review
- Take ownership of incoming queries from Customers
- Raise and respond to Internal Query Management ticket on time as appropriate
- Update customer contact details and knowledge book regularly
- Handle strong relationship with Customers, In-Market Sales, Commercial Finance, Process Excellence Teams
- Actively promote the CARM (Sarbanes Oxley) / Control agenda
- Reporting to support root cause analysis
Key performance indicators
- Collection Past Due %
- Collected to Term %
- Number of disputes and time to resolve
- Customer Deduction Management (unidentified and rejected deductions)
- Customer satisfaction
Experience / skills required:
- Excellent interpersonal and communication skills
- Fluent language skills - as required for the specific market
- Proven English language skills - company language
- College or university Degree
- Financial knowledge
- Commercial Experience process knowledge and working experience
- Good knowledge of internal and external business partners
- Strong MS Office knowledge
Barriers to Success in Role (Optional):
- Insufficient language capabilities
- Insufficient communication skills (face-to face / phone / written)
- Inability to work as a part of a team
- Lack of drive
- Difficulties in setting priorities
- Difficulties with demonstrating ownership
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to handle your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement: TE
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We accept diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you assemble this information when you submit your application.
Client-provided location(s): Gurgaon, India
Job ID: Diageo-JR1115999
Employment Type: FULL_TIME
Posted: 2025-09-14T18:55:16
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Pension
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Woman founded/led
Company Videos
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