Whole Loan Trading - Loan Operations Analyst

Job Description:

Job Title Whole Loan Trading - Loan Operations Analyst

Corporate Title Analyst

Location Jacksonville, FL

Overview

The Loan Operations Analyst plays a crucial role in executing the end-to-end operational processes that support the acquisition and sale of residential mortgage products. This includes reconciling loan remittances with loan servicers, validating payments for loan buys and sales, and supporting operational processes prior to mortgage securitization.

This role is responsible for performing day-to-day operations for the Whole Loan Trading business. The analyst aims to deliver superior service to internal and/or external clients by adhering to policies and procedures, ensuring high operational standards for service delivery, and mitigating risk.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
  
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Lifecycle management for whole loan trades, including funding, settlement, servicing, subservice oversight, and reconciliations
  
• Work with the Desk to verify the economic details of booking, funding, purchasing, and settlement, ensuring that the receipt of funds matches risk management details
  
• Process risk management entries to reconcile and settle all transactions accurately and timely; Communicate with the Desk daily to confirm liquidity requirements
  
• Work with internal counterparties to ensure financing is completed accurately and timely
  
• Act as a liaison between the Firm and external clients/vendors to process monthly servicing tasks timely and accurately; Work with the Desk daily to ensure data integrity within the risk management system
  
• Liaise with custodians to ensure the accuracy of inventory/collateral reports; Reconcile and process monthly remittance reports from servicers, including interim reports
  

• Moderate finance experience; mortgage lending experience is a plus
  
• Associate's degree, or equivalent work experience
  
• Proficiency with Excel, Outlook, Word, and SharePoint for tracking, documentation, and coordination; Intermediate Excel skills (e.g., pivot tables, lookups, reconciliation templates) and familiarity with operational reporting
  
• Clear, professional, and concise communication when navigating challenging discussions to achieve resolution. This also includes the ability to prioritize and manage workload under time constraints
  
• A risk and compliance mindset, with a commitment to internal control standards and audit readiness
  

• You enjoy calculating and balancing accounts
  
• You are detail-oriented, organized, and calm under time pressure
  
• You possess a strong sense of ownership, accuracy, and urgency
  
• You are collaborative, responsive, and comfortable working with shared groups and structured workflows
  
• You are curious and willing to learn about whole loan operations and settlement mechanics