Job Description:
Job Title Listed Derivatives / Over the Counter Operations - US Operations Client Service / Transitions
Corporate Title Associate
LocationChicago
Overview
The US Fixed Income & Currencies (FIC) Operations Client Services & Transitions Team is responsible for liaising with our top tier US Clients.
You will manage all communications directly with the client on all trade related queries in both verbal & written form, while onboarding US Clients. Key tasks you will be managing but not limited to statement generation & access, daily trade volumes, open position reporting issues, and delivery confirmations/notifications. You will provide due diligence on all downstream systems for US supported exchanges to ensure proper trade set up & trade capture; including all pertinent data for FCM cleared clients and execution only business. You will liase with all back office staff on all set ups to ensure Clients are set up for success.
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What We Offer You
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
What You'll Do
- Work directly with Listed Derivatives & cOTC client services staff, Transitions & Front office Staff on a global level
- Primary functions are to ensure quality while onboarding clients, host calls for transparency and deliver quality customer service. Guarantee correct setup's pre trading to include a review of mapping of products, client accounts, to ensure their related exchange / billing fees are set up properly
- Research and resolve issues and inquiries regarding exchange or bank regulatory rules, requirements, functionality, positions
- Liaise with clients, client service, trade support, trading desks, balancers, and outside firms in a timely manner to efficiently process all trade date business and resolve any outstanding issues on a global level
- Interact with internal & external contacts for resolution of trade & settlement issues, meeting regular process deadlines and meeting/exceeding client expectations. Work with Compliance on internal department audits as well as provide documentation in relation to any Client inquiry requested by Regulatory, Financial, or Exchange personnel
- Manage the procedural documents, to keep updated quarterly so internal & external audits expectations are met. Generate and approve Deutsche Bank approved checklists to ensure transparency into the process & procedures of onboarding and Client Services
Skills You'll Need
- Ideal candidate should have moderate experience of futures industry operations in Listed Derivatives & cOTC Client Service-related
- Must be detailed-oriented, able to work under strict deadlines
- Proactive in solving problems and conducting root cause analysis
- Excellent verbal & written communication & management skills
- Expert MS Office Suite knowledge (Word, Excel, Power Point), Strong technical abilities and the capacity to quickly learn proprietary software
Skills That Will Help You Excel
- Knowledge of Chicago Mercantile Exchange (CME) Group, CFE, ICE-US & ICE Euro, LCH LD & cOTC
- products, including regulations, clearing, expiration, & delivery reporting processes is a positive
- Familiarity with MGE, BM&F, EUREX, ME, & other foreign markets is a positive
- Knowledge and experience with GMI / FIS applications, is a positive
- Should also be able to investigate process automation & improvements, while being able to document workflows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience
Expectations
It is the Bank's expectation that employees hired into this role will work in the Chicago office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Chicago is $54,000.00 to $77,400.00.Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life
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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Bank's Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.