Know Your Client Case Manager - Associate

Job Description:

Job Title Know Your Client Case Manager

Corporate Title Associate

Location Jacksonville, FL

Overview

As a Case Manager, you will manage and coordinate Know Your Client (KYC) due diligence activities for new and existing client relationships, ensuring adherence to internal KYC policies, Key Operating Standards (KOS), and external regulatory requirements. You will manage the client adoption and onboarding process in partnership with Due Diligence (DD) analysts in compliance with global and local regulations. You will leverage internal and external systems and tools to gather and assess client information and support risk-based evaluations aligned with the intended nature of business, purpose of the relationship, and source of funds. This is a client-facing role in which you will manage desk priorities and oversee KYC activities for the Bank's Periodic Reviews, Event-Driven Reviews, and New Client Onboarding in close partnership with the respective accountable client owners.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
  
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
  
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
  
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  
• Educational resources, matching gifts and volunteer programs
  

• You will manage the client adoption and onboarding process in partnership with DD analysts, ensuring compliance with global and local regulations and jurisdictions, as well as the Firm's KYC Policy and Key Operating Standard
  
• You will use internal and external systems and tools to gather information and conduct risk-based assessments of clients, including identification, plausibility, validation, and verification of client information in accordance with the intended nature of business, purpose of the relationship, and source of funds
  
• You will conduct client outreach in support of KYC operations, ensuring compliance with global and local regulations and jurisdictions, as well as the Firm's KYC Policy and Key Operating Standard, including both IDD and initiated outreach

• Moderate industry experience in KYC and understanding of Investment Banking products
  
• Excellent written and verbal communications skills
  
• Attention to detail, strong analytical and problem-solving skills
  
• Previous experience working with near and offshore stakeholders
  
• Proficient with MS Office applications and strong in Excel
  

• Ability to communicate clear and concise requirements with clients and key stakeholders; translating complex policy requirements into simple and easy to understand terms
  
• Build and maintain strong working relationships with client onboarding Directors, Team Leads, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery