Training Coordinator

What we offer:

Job Description:

• Work with other Learning and Development partners to provide maintenance and support for sessions, facilities, instructors, emails, users to groups, and basic miscellaneous requests ensuring effective daily operations and accurate reporting for these subject-oriented task
• Address support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolution
• Monitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is needed
• Identify opportunities for improvement in data management process as well as document proven end-user troubleshooting processes.
• Develop and/or maintain processes regarding the management of the team's training programs
• Host virtual training events as producer, as needed
• Maintaining all training records and reporting needed to provide program metrics reports
• Test and troubleshoot eLearning courses with assistance of instructional design team
• Load, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systems
• Perform audits to ensure that courses are reviewed annually by owners/authors on a regular basis
• Advance with technology and quickly grasp the essence and underlying structure of the change
• Contribute to special projects
• Perform other activities as requested in accordance with role expectations

• Bachelor's or master's Degree in related fields of Learning and Development
• Additional qualification / certification in learning and development domain preferred

• Excellent interpersonal and team skills; very patient, helpful, and collaborative
• Ability to juggle competing projects while maintaining vigilant attention to details
• Ability to be flexible, resilient, and adaptable to changing priorities
• Continuous improvement mindset, and is constantly looking to apply best practices
• Exceptionally detail-oriented and organized
• Analytical and confident working with numbers and calculations with a high degree of thoroughness and accuracy
• Sincere commitment to building and managing high quality learning
• Proven ability to manage many simultaneous projects to meet business goals and objectives
• Ability to coordinate with cross-functional teams to help all individuals and teams
• Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams
• Highly technology literate; quickly learns new applications and tools
• Proven ability to collaborate and build relationships with internal stakeholders
• Ability to effectively solve problems, make decisions and take action, exercising solid judgment
• Ability to maintain a professional attitude and work independently with little guidance
• Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint) with a specific knowledge of Excel to manipulate data, create pivot tables, use formulas, etc.

• Work with other Learning and Development partners to provide maintenance and support for sessions, facilities, instructors, emails, users to groups, and basic miscellaneous requests ensuring effective daily operations and accurate reporting for these subject-oriented task
• Address support requests by researching and implementing a documented task specific resolution process, test or verify the outcome accuracy, and communication resolution
• Monitor mailbox, decipher and distribute requests to proper person and escalate if immediate attention is needed
• Identify opportunities for improvement in data management process as well as document proven end-user troubleshooting processes.
• Develop and/or maintain processes regarding the management of the team's training programs
• Host virtual training events as producer, as needed
• Maintaining all training records and reporting needed to provide program metrics reports
• Test and troubleshoot eLearning courses with assistance of instructional design team
• Load, validate, monitor, and deactivate courses as needed by interfacing with Learning Management System (LMS) owners and through own access to systems
• Perform audits to ensure that courses are reviewed annually by owners/authors on a regular basis
• Advance with technology and quickly grasp the essence and underlying structure of the change
• Contribute to special projects
• Perform other activities as requested in accordance with role expectations

• Bachelor's or master's Degree in related fields of Learning and Development
• Additional qualification / certification in learning and development domain preferred

• Excellent interpersonal and team skills; very patient, helpful, and collaborative
• Ability to juggle competing projects while maintaining vigilant attention to details
• Ability to be flexible, resilient, and adaptable to changing priorities
• Continuous improvement mindset, and is constantly looking to apply best practices
• Exceptionally detail-oriented and organized
• Analytical and confident working with numbers and calculations with a high degree of thoroughness and accuracy
• Sincere commitment to building and managing high quality learning
• Proven ability to manage many simultaneous projects to meet business goals and objectives
• Ability to coordinate with cross-functional teams to help all individuals and teams
• Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams
• Highly technology literate; quickly learns new applications and tools
• Proven ability to collaborate and build relationships with internal stakeholders
• Ability to effectively solve problems, make decisions and take action, exercising solid judgment
• Ability to maintain a professional attitude and work independently with little guidance
• Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint) with a specific knowledge of Excel to manipulate data, create pivot tables, use formulas, etc.