Provider Network Ambassador - Federal

Delta Dental's Provider Relations team is responsible for building and maintaining high-quality, cost-effective, and competitive provider networks that support growth across multiple lines of business. As a Provider Network Ambassador, you will represent Delta Dental in the provider community, serving as a key liaison and advocate for our brand. This role is dedicated to delivering a best-in-class provider experience by managing relationships with dental providers and their office teams, helping ensure they reflect the level of service we promise to our members.

We are looking for a self-motivated, enthusiastic, and service-oriented professional who brings energy, relationship management expertise, and a deep understanding of dental benefits to every interaction.

• Serve as a consultative partner for the federal government FGP line of business, with a primary focus on the CCN program and related federal contracts.
• Provide support for additional business lines including Medicare Advantage and DeltaCare as needed, assisting with provider contracting, claim payment resolution, and other servicing functions.
• Promote provider office efficiency by encouraging the use of digital tools and value-added services.
• Build and sustain strong, trust-based relationships with providers and dental office staff to enhance the overall provider experience.
• Manage a high volume of daily inquiries and service requests from providers, the VA, and clients.
• Strengthen provider network growth and stability by minimizing provider turnover and ensuring alignment with Delta Dental's quality and cost-effectiveness standards.
• Conduct provider outreach, education, and training, including on-site dental office reviews, to ensure compliance with contractual and regulatory requirements.
• Partner with internal stakeholders to monitor provider performance, support issue resolution, and implement service improvements.
• Facilitate both virtual and in-person provider interactions across assigned territories, offering support with issue resolution, data analysis, and the use of network tools.
• Evaluate provider appointment availability through service calls and address access gaps to ensure network compliance.
• Collaborate with organized dentistry, local dental societies, and internal enterprise teams to identify trends, share insights, and support the profession.
• Analyze competitor intelligence and internal data to inform network retention strategies and assess the cost-effectiveness of retaining providers in key markets.

• High school diploma or GED.
• 2+ years of experience in dental managed care or a related healthcare field.
• 3 or more years of dental office experience (front or back office preferred).
• Prior experience in provider network management, customer service, and/or account management.
• Curious and eager to understand dental business practices and provider needs.
• Clear and confident in presenting both written and verbal information.
• Highly organized with strong prioritization and time management skills.
• Ability to apply Professional Selling Skills (PSS) principles.
• Skilled at interpreting market and provider data to guide decision-making.
• Comfortable interfacing with stakeholders at all levels.
• Knowledge of CDT codes and dental terminology (preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Strong communication, negotiation, and relationship-building skills.
• Adaptable in dynamic environments with shifting priorities.
• Familiarity with dental and general insurance procedures.
• Willingness to travel by car or air as need; able to front business expenses if needed and submit expenses for reimbursement. Currently, travel is less than 10%.
• Able to maintain and operate a personal vehicle safely for company business.

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program