The Patient Communication & Scheduling Specialist supports the Emerge program and serves as the first point of contact for patients of the clinic, providing exceptional service through inbound phone support. This role is responsible for answering patient questions, scheduling appointments, and assisting with account and MyChart-related inquiries.
Responsibilities:
- Answer incoming calls promptly and professionally.
- Schedule appointments accurately based on provider availability and patient needs.
- Provide general information about services, office hours, and provider schedules.
- Assist patients with basic billing questions and direct more complex inquiries to the appropriate department.
- Troubleshoot and support patients using the MyChart patient portal.
- Respond to patient requests for information such as fax numbers, forms, or medical record requests.
- Ensure all patient interactions are documented appropriately in the EHR system.
- Escalate urgent or complex issues to supervisors or clinical staff as needed.
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Qualifications:
Minimum Qualifications
- 1+ years of experience w/High School
Additional Experience
- 1–2 years of experience in a call center, dental, or medical office environment preferred.
Knowledge, Skills, Abilities
- Ability to multitask and manage high call volumes.
- Familiarity with scheduling systems, EHRs, and patient portals such as MyChart.
- Strong organizational and time management skills.
- Excellent verbal, written, and interpersonal communication skills.
- Excellent customer service skills.
- Excellent attention to detail.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 13. $33,600 - $67,900
Additional Information:
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
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