Associate Account Services Coordinator

The Associate Account Services Coordinator is responsible for overseeing and executing administrative and processing tasks within Account Services to support both internal and external customers. This role ensures the timely and accurate handling of customer requests—such as benefit summaries, administrative-level changes, and contact updates—while maintaining accurate account data in company systems. Working closely with Account Services Coordinators, this position provides high-level administrative support that strengthens relationships and contributes to the success of both our customers and Delta Dental.

This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys collaborating to ensure smooth account operations.

Location: Hybrid role based out of either our Alpharetta or Camp Hill office.
Note: Please disregard the application question about reporting into Oakland. This role is no longer based there, and we are unable to remove it from the posting.

Responsibilities:

• Maintain a strong understanding of system configurations related to benefit structures, products, and plan designs to accurately process administrative and non-rated changes.
• Handle customer requests for information, benefit highlight summaries, and other administrative needs.
• Collaborate with internal teams to gather and analyze data for client presentations and reports.
• Research and resolve account-related issues using internal systems and workflows, ensuring timely communication of resolutions.
• Interpret and summarize complex information from internal departments into clear, customer-ready responses.
• Support open enrollment meetings and occasionally deliver presentations at customer locations or virtually.
• Assist with special projects and provide additional administrative support as needed.

• High school diploma required; additional education preferred.
• 3+ years of experience in Sales and Account Management with a focus on administrative and client support preferred.
• Experience in both direct and indirect client support.
• Insurance license may be required in some states.
• Familiarity with Current Dental Terminology (CDT) codes and dental nomenclature is a plus.

• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities, meet deadlines, and follow through effectively.
• Detail-oriented, flexible, and solutions-focused.
• Strong interpersonal skills with the ability to collaborate across teams.
• Proficiency in interpreting and applying company policies, procedures, and industry regulations.
• Excellent written and verbal communication skills, including grammar, composition, and proofreading.
• Ability to handle sensitive data with confidentiality and professionalism.
• Availability to work Monday–Friday, 8:00 a.m. to 4:45 p.m. (ET).
• Ability to report to the local office up to two times per month and as needed for meaningful events (e.g., town halls, volunteering, team building).

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program