How you'll help us Keep Climbing (overview & key responsibilities)
It's an exciting time to be part of Delta's Reservations & Customer Care team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. These positions will help enable that vision by bringing new corporate initiatives to life in our engagement centers including enhanced digital self-service capabilities, new channel platforms like a cloud-based phone system from Amazon and Apple Business Chat, using virtual assistant to serve customers on demand, a new state-of-the-art workforce management system to help us better forecast and staff to dynamically changing demand as well as transformational projects in Learning, Specialist Tools, Real-Time Service Recovery, Operations Management, and more.
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Job Summary:
The Reservations Internship position will act as an internal consultant for Reservations working on semester long projects in advancement of divisional strategies and goals. These projects often require working cross-functionally to identify opportunities and propose solutions to improve both the customer and specialist experience. Internship are asked to use strong critical thinking and interpersonal skills to conduct activities such as:
- Track and analyze channel performance
- Resolve product and project issues and risks
- Perform extensive data analysis and collection
- Identify process improvement opportunities
These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.
What you need to succeed (minimum qualifications)
- Must be currently pursuing a bachelor's degree
- Must be enrolled in an accredited college or university during the duration of the program to participate
- Must be able to work 12 consecutive weeks in the Fall of 2024
- A strong team player, detail oriented, and perform well under pressure
- Conveys professional image to all levels of associates
- Strong written and verbal communication skills highly preferred
- Proficient in MS Office applications, including Excel, Outlook, PowerPoint
- Willing to travel as required
What will give you a competitive edge (preferred qualifications)
- Possess technical skills, with an emphasis on SQL and any programming language
- Completion or pursuit of Database, Basic Programming, User Interface courses
- Experience with simulation, modeling and statistical analysis software
- Data visualization tool knowledge (Power BI, Tableau, etc.)