Workday Delivery Manager

Human Capital

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader-and that we deliver on our issues and help create value for our clients.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Human Capital As-A-Service

The Human Capital as a Service (HCaaS) Operate Group brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. Human Capital's Asset group will continue to evaluate and incorporate new products and operate services in our portfolio as we grow. We will help clients navigate the future through our assets and service, including Research & Sensing, People Analytics, Workforce Assessments, and Future of Talent Optimization, among others.

We are looking for a manager to join our Post-implementation Support team (AMS) and help us continue to set the standard for business applications used by Deloitte Human Capital clients and practitioners. This role will execute key PMO activities within an existing product line. This professional will work in our service delivery team and be expected to work closely with asset management and global consulting stakeholders to provide post-implementation support.

Responsibilities

As part of HCaaS' "in the service of" philosophy, the Workday Delivery Manager role will be responsible for managing day-to-day client delivery needs and expectations. You will work across multiple geographies and industries to support the delivery of a global solution to our clients. The right candidate will develop relationships throughout HCaaS, and with each client project team. You will help generate client impact and market Deloitte services driving customer success.

You will:

• Responsible for the client and team management including proactive value creation activities.
• Support pre-sales activities, solution design and project planning.
• Participate in scoping discussions and develop pricing models for client engagements.
• Guide project teams with knowledge transfer, client interpretation, and analysis of data, as appropriate
• Act as project manager for a project portfolio and perform exceptional organizational skills tracking progress and milestones across multiple projects at one time.
• Manage day-to-day interactions with assigned project teams and communicate clearly and concisely across multiple stakeholders to meet on-time completion of projects.
• Facilitate a regular cadence of calls throughout each project and keep stakeholders informed of progress.
• Understand and manage scope of each project and act as first tier escalation.
• Manage project delivery resources and review all deliverables prior to sending to project teams.
• Provide asset delivery support to our global member firms, as appropriate.
• Partner with Asset Strategist and Client Experience Lead to provide world-class delivery solutions, including asset development and growth, sales enablement, and financial reporting.
• Drive the improvement of processes and build efficiencies and scalability across our delivery approaches.
• Understand risk areas for the asset with the expectation to raise them when necessary.

The key skills required are as follows:

• Bachelor's degree (or equivalent) in any pertinent field or industry is required.
• 5+ years of people management experience
• 10+ of consulting and/or industry experience.
• Responsible for the client and team management including proactive value creation activities. Support pre-sales activities, solution design and project planning.
• Strong business acumen
• Proven collaboration and teamwork skills
• Microsoft Word, PowerPoint and Excel experience
• Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Atlanta, GA; Charlotte, NC; Dallas, TX; Gilbert, AZ; Houston, TX; Lake Mary, FL; Mechanicsburg, PA; Philadelphia, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
• Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
• Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
• Must be able to work PST hours
• Limited Immigration Sponsorship may be available.

Preferred:

• Advanced Degree
• Workday certification
• Experience with global client delivery or project teams
• Project management experience
• Experience managing multiple Workday post-implementation project simultaneously a plus.

Ideally, candidate should be able to demonstrate the following competencies:

• Maintains composure when facing challenges.
• Has a positive work attitude that energizes others.
• Learns while observing and can quickly apply new knowledge and skills.
• Has strong interpersonal skills.
• Uses experience and proven methodologies to develop solutions.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

#LI-KD2

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 179119